Creator updates for upcoming Instant Downloads feature

Discussion Forums Instant Downloads
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Hi Everyone,

We wanted to share a quick update about our Instant Downloads offering.

Firstly, the test has not started just yet. We hope to start in the very near future. We’ll keep you updated! 🙂

Secondly, if you haven’t yet heard, we’re going to be adding the ability for customers to download certain products. This is entirely voluntary - you’re welcome to opt-out if you wish. More information on this upcoming program can be found in the links below:

Alright, on to the fun stuff! Tonight we updated our website with some important tools that you can use to prepare your store(s) for our upcoming release. These changes are mostly in your store backend, and include the following:

1. Ability to filter by Instant Download status – either Any, or Enabled, or Eligible. If you want to view products that are already enabled then select Enabled, if you want to view products that are NOT enabled then select Eligible. For other situations leave it on Any.

2. Enable/disable products individually or in bulk. This will allow you to add or remove individual products from the digital offering. This process should be fairly familiar: Select the product(s) then use the Actions dropdown menu to Enable or Disable. If you’re looking to enable multiple products at once I’d suggest filtering by “Eligible” products, then select all of the desired products.

3. Adjust royalty levels for individual products. The Edit Details pop-up box has been updated to include an “Instant Download” section. This will allow you to enable/disable products, and also set the royalty percentage. Please note that we imported all products at set royalty percentages. More information on this can be found here. You’re welcome to adjust the royalty percentage as you’d wish. 

4. New toggle switch for product statistics. We added a toggle switch that will show you either the Printed Stats or the Digital Stats. This will help you track the performance of your products so that you can make more informed decisions on how you offer your products for sale.

5. “Downloadable” badge on enabled products. In your store backend you’ll notice that we added a “Downloadable” badge to products that are enabled in digital format. This should make it a bit easier to spot these products at quick glance.

6. “Sell as Digital” option on the product page. When you’re viewing your own products you’ll see a gray bar at the top of the page. This contains some links to common actions so that you can update products a bit easier. On the left side of this bar is an option to “Sell as Digital” if the product is not already enabled. You can also click on the Edit Details link and go to the Instant Downloads section to make updates to digital status, as well review/adjust royalty rates.

For now, no changes will be visible on the product pages, even for products that are enabled for digital. We’ll probably have a bit more to share when the time comes. I think it’s all pretty straightforward on the product page.

Feel free to take a look around and let us know what you think! We’ll do our best to answer any questions that may arise, but we hope that these new tools are easy enough to understand that you can get right to work making the desired adjustments to your store(s) and products. If not, we’ll be here to help as best as we can. 

And if you’ve read all this and you’re wondering what the heck I’m talking about then hopefully this screenshot will help:

Scott_0-1674193378143.png
Scott_0-1674193378143.png1510×401 65.2 KB

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Thanks for the update! I opted in for having all of my eligible products migrated, but my store is still showing 23 pages of products that are eligible but not enabled. Do I need to enable them or has the indexing just not caught up yet?

ETA - looks like the stuff that didn’t get migrated fall into 2 categories: 

  1. Products created after the opt in/out deadline
  2. Save the Date cards

My plan is to give it until tomorrow, and if they haven’t migrated by then I’ll do them by hand.

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this is absolutely great!! Thank you Zazzle, you are the best ever

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Fantastic! Thank you for this awesome feature!

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none of the updates are showing in my store? I opted in a long time ago. 

update: apparently ii had to re-sign in for changes to take effect

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So I opted out but this morning get on here and have posters that were listed as downloadable. What’s up with that?

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_ Thank you Zazzle _  ❤️

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Thank you Zazzle! :sparkling_heart:Can’t wait for instant downloads to go live :grinning_face_with_smiling_eyes:

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Do we need to update any new products we add to our shop for instant downloads or when I opted in, does this apply to any new products, I make in the future?

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@Scott  

Great, couple of issues

  1. There appears to be an issue for designs created via ‘transfer this design’ NO option to make eligible for download. During or after as an edit. Even when correct product type.

  2. While it was confirmed invitations were eligible, only certain paper types appear to be included. This creates an issue for customer depending on what product they land on if they only want a download, the paper type shouldn’t matter? BUT they would need to transfer the design to flat card to access a digital download BUT then we have … item 1. Doesn’t work when item is transferred.

Will the other paper types be included in the future and also can this transfer issue be fixed as there is no possible way to redirect the customer should ask for a DD on an item currently ineligible for that service.

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Anything created after Jan 12th will need to be manually enabled for digital. This shouldn’t be a terrible process - just select all the Eligible products on the page and enable them at once.

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Oh, interesting. This is a good detail to share if anyone runs into a similar issue. When I was testing this new feature I was logging in and out of stores pretty constantly so I wouldn’t have come across this issue myself. Thanks for mentioning it!

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The opt-in process was a one-time event, and happened around Jan 12th. I you publish products at this time you’ll need to go into your store backend and enable them for digital. Once we start testing we will offer the ability to enable digital right on the publishing page itself.

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Curious about #1…

Are you hoping to go to a product page, then transfer the design to digital, then purchase? This is not possible. At this time, the digital option is only available after the product is published AND digital is enabled. So if you want to offer a new product in digital format you’ll need to publish a new product, enable digital, and then perhaps set it to direct-only if you’re helping a customer with product customization. If you’re looking for different functionality let us know what it is and we’ll look into adding it.

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#2

We don’t offer downloads for all product types, at least not at launch. I will try to get more information on this, but I think I might have answered this question in my previous answer? Generally, my impression is that this initial testing will include a limited number of product types so that we can monitor user adoption and slowly move in the direction of allowing downloads for more product types in the future. But this is a big change for all of us, and we’re going to be methodical about it, and we hope to allow you (everyone) a bit of time to reorganize a bit so that you’re prepared for these changes.

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It does look like your store is opted in. If you do not wish to participate then I’d suggest disabling digital on applicable products.

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…and where is this store ‘backend’ because I do not see any indication or icon noting as such.

thanks,

kaye

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@mskaye  Go to your store - click on your products tab - that area is called the backend where you edit products/ etc

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No, I was transferring a design I expected to be available on the product type ( it wasnt) to one where it would be then I put it up for sale. But no options after New item created to make it eligible for download. The option doesn’t exist and it doesn’t show in the filter for eligible items.

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I understand the reasoning here, but it’s disappointing for Save the Date cards which are often purchased on either magnetic cards or postcards. Hoping there will be some remedy for those situations.

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