So a customer got in touch and wanted me to adjust my festive invite https://www.zazzle.com/festive_feast_green_gold_berries_christmas_dinner_foil_invitation-256353552893630831 to a real foil and color fold card. However even though a thumbnail appears below my invite on the product page, when you hit the thumbnail (see photo) it doesn’t work? Is there an option I am not seeing? Is this coming soon? Or is this just a glitch? Any clues welcomed as I am not sure if I can help this customer and have had to say no at the moment. I don’t want to do if this option is indeed available. I also went through the foil card options via create and nothing there either.
Please let me know
Thanks
I get an ‘oops’ window too when I try to click on that.
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Interesting. Maybe that product is still in the greenroom stage where only a few designers have access to it?
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I was able to access the foil card by using the ‘view all products’ option, instead of clicking on the thumbnail. I used ‘folded foil holiday card’ as the search criteria.
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@mylittleeden I managed to transfer it to a foil folded greeting card (not by clicking on the pod)
- I clicked the Transfer design to a product “view all products” then searched for “foil folded” then clicked on the fancy flat lay foil folded and it transferred seamlessly
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@Baylee snap!
lol @Sara_H … I was going to say the same to you a minute ago. That would have made it ‘SNAP, SNAP’!
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Was it full color? The only option I have for folded is just all foil no color?
That was what I was thinking?
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Do you see this card when you access this link @mylittleeden ? foil holiday card
The first card I see is both foil and color. If you don’t see what I see, maybe you and @Cat are right about it being in the greenroom stage.
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I do see it! Not sure what that means. Did we all miss the new product announcement?
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Yep I have managed it now thanks for your help, had a few issues with the foil so maybe coming shortly and is still in testing? Not really sure about that as I didn’t think it existed? But yes this is what the customer was after! Thank you all so much for your help appreciate it.
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Hey @mylittleeden ,
Thank you for flagging this. I’m not sure what is causing the issue, but I reported it to the team. I will let you know when there is an update.
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