Customer complaining about the color of a necktie

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1

He complains that the color is orange instead of red.
What am I supposed to do? Just tell him to get a refund?

2

There are all different shades of red. Some do have a lot of orange. Don’t guarantee the refund, that is Zazzle’s decision and it might not be automatic any more. There isn’t much you can do. Just refer him to the Zazzle AI bot.

3

Thank you, Nelda!

I will do that!

4

Thanks for jumping in here @Nelda_Hoxie . Great advice.

@almdrs if you receive any inquiries about an issue with an order, please refer them straight to us for help. :grinning_face: