I would like the ability to send a message to tell the customer how to reach customer service at any point during the chat and not just as the first message in a chat. I don’t like that if you choose to send a more personal response first then the option to send a message to redirect to customer service goes away.
Thanks!
I agree that it would be helpful if that link didn’t disappear. But since it does, I have a simple text document where I keep a list of important links (as well as some boilerplate verbiage so I don’t have to re-type everything each time.)
You can send people to customer service via the ask link: www.zazzle.com/about/ask (that’s the one that the auto response uses. It sends them through a list of questions sorta hoping that they’ll find the answer to their question without actually needing to contact customer service directly.)
You can also send them to the “contact us” page: https://help.zazzle.com/hc/en-us/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support- if you know that they need to talk to somebody and their question can’t be answered on a help page or by looking at their order status or something.
But I think those contacts are only good for US customers because it’s all different on the UK site, and (I assume on other country sites as well.) It would be helpful to have the links for all of the different countries so we could send people to the right place.
This happened to me because I didn’t know it went away and then had to search around for the correct customer service link.
I just say, you need to contact customer services’ and that works, never had anyone request the link yet.
If my customers need to contact customer service, they always appreciate it when I send them the phone number. 1.408.983.2800. 🙂
yes, this would be great. I needed it just the other day.