Lucky Clover Shamrock Green Black Purple Colorful
by 1234Shine
I had this product under the ‘Crafts & Party Supplies’ department: Crafts & Party Supplies > Gift Wrapping Supplies > Wrapping Paper. There isn’t a single wedding-related word/phrase in the title, description or tags, and I even set ‘Holiday’ to ‘St. Patrick’s Day’ and ‘Recipient’ to ‘For Anyone.’ But none of those matters, because Zazzle keeps forcing it into the ‘Weddings’ department: Weddings > Décor & Party Supplies > Party & Shower Supplies > Bachelorette Party Decorations & Supplies. I’ve tried so MANY times (too many to remember) changing it to ‘Crafts & Party Supplies’, but Zazzle always pushed it back to ‘Weddings’, it’s insane, it’s exhausting - I give up!
My time is just as valuable as the time of any of you fine folks working at Zazzle. If you were me, how would you feel wasting your precious time in a never-ending tug-of-war you simply can’t win?
Why do I care so much what ‘Department’ my product goes to? Well, dear Zazzle, you’ve left me no choice; it all comes down to $$$$$. Products in the Weddings department are subject to a 50% royalty deduction on 3rd party sales— an extra 10% compared to the Crafts & Party Supplies department. So the next time I get a 3rd sale on this listing, I will be requesting a refund for that additional 10% deduction using this thread as evidence to prove ‘No! I did NOT put it in the Weddings department.’
I am probably not the only creator experiencing this department ‘misplacement’ issue. I’m sure others will also start requesting royalty refunds once they find out their products are forced to a different department, too. So, dear Zazzle, here are my questions for you:
- Are you willing to accept such royalty refund requests?
- Is your system ready and able to process such royalty refund requests?
- How long will it take for creators to see their refunds on royalty reports? Days? Weeks? Months?
