I’ve received a customer inquiry regarding the ability to download an invitation. Although the invite settings are configured to allow digital downloads, neither the customer nor I can see the download option. This issue also affects other invitations I’m selling. Is anyone else experiencing this problem?
*edit to add link and photo*
https://www.zazzle.com/boys_one_silly_goose_blue_first_birthday_invitation-256230689591298416
Thank you!
I’ve just checked an invitation of mine and the option is showing under the Choose your Format dropdown
If you link to the product that misbehaving - am sure the Tech Team can investigate it
There are some blanks that don’t offer digital downloads
Thank you Sara! This is the invite the customer is wanting, but I also can’t see the ‘choose your format’ option on other invites of mine. https://www.zazzle.com/boys_one_silly_goose_blue_first_birthday_invitation-256230689591298416
I’m going to be really embarrassed if it’s there and I just can’t see it!
@AimeeMarie It’s there I can see it - what browser are you using? (I’m firefox/windows)
Oh wow!! Thank you for looking. Just checked, it’s working on Chrome for me. Safari is what I usually use and where downloads aren’t showing up. Will ask the customer to change browsers for now and tech team is this something you can check?
Working now again on Safari! Thanks Sara 
I didn’t do anything! Happy everything is working for you!
Hi @AimeeMarie ,
I’m very sorry to hear that you experienced an issue here. Thanks for sharing your experience. Everything is working as expected on my side also but we will keep an eye out for this behavior. Of course, if you experience any further issues, please don’t hesitate to let us know.
Thank you for your patience!
Pádraig
@Padraig I am also having this issue with a customer right now. I can see it on my iphone (safari) and Mac (chrome) but she cannot see the option on her phone for the same exact item. But she is on an iPhone too… Below are the screenshots from me and hers.
