When I use the dropdown menu and select “Transer this design” it opens the ‘Find a product’ page. An example is a discontinued football jersey I wanted to transfer to an allover tank top. For weeks I was just typing in ‘allover’ and the tank would be in the results for transfer. That now produces “No results”:. I tried tanktop, allover tank, shirts, teeshirts, clothing… nothing works!
Chatted with the AI bot then a live agent. The upshot seems to be that because an item is discontinued there is no longer anything available that can be transferred to a currently available item despite the transfer option still being available. ( I have previously done this with thousands of discontinued items!)
Seems the only options are to keep trying what would be logical search terms hoping you luck out (good luck with that!) or use a live product listing of the same item as the discontinued one and transfer to the desired item, an awkward, uncessary extra step.