If I send a message to a customer through Zazzle, do they receive an email notification letting them know that a designer is trying to contact them?
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I would really hope so! Although I have been wondering myself as I get a lot of non-responses from customers. But those are mostly people who are asking for help with things only Zazzle can help with and I pass along the link to them. But never get a ‘thanks’ even on those.
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As some customers DO respond, I am assuming all of them get a notification. Just not everyone replies.
@SORS I am not sure on this. I will get back to you! 
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Hey @SORS ,
So if the customer has their notifications on in their account, they will receive an email for this.
-Fiona
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@Fiona just so you know on our side of things. My ‘you have a message’ emails are sent straight to spam on gmail. Not sure if there is anything Zazzle can do about that? All other Zazzle e-mails from the normal e-mail blasts and if I’m in contact with support come through the inbox.