Downloading a Cover Photo - Please Help!

This may have been asked somewhere else, but I haven’t been able to find it if it was… I have downloaded a cover photo for my collection, however, when I go to upload it (I hope I’m using the correct terminology here) Zazzle flashes something on the screen that says it cannot be uploaded. I have tried downloading it to my computer, taking a screenshot of it and saving it, but each time I try to upload the image through Media Manager, it starts to load then stops. A message flashes on the screen:

Not sure what I’m doing wrong.

You have to make a new cover photo. It won’t upload any that you downloaded.

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@A_New_View  

Maybe try saving as a .jpg file and under a different file name?

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