Earnings didn’t clear this morning

Discussion Forums Technical Issues
1

I didn’t see daily earnings clear this morning as usual.  Is this an issue?

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2

No it’s not an issue, it’s just too early to be concerned. The earnings sometimes don’t clear for a week or so especially when there is a weekend at the beginning of the month,  so just give it a few more days.

3

I noticed the daily earning didn’t go from pending to cleared as they normally do (ie from grey to green in royalty history)

@Baylee I think @Zorinda is asking about the daily sales clearing from pending and not the end of monthly pay

Could be an indexing issue or a glitch (there was scheduled maintenance yesterday morning when sales normally clear and that could have messed things up)

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4

I’m not talking about the monthly payout.  I’m talking about the daily clearing from “Pending” to “Current Total Balance”.  It didn’t update this morning as it does every day assuming, of course, there are pending earnings to clear. 

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5

Oops…my eyes are obviously a little foggy this morning or I would have noticed you did say ‘daily’. Feel free to ignore me..lol.

6

I don’t know, but could it be because of the extended return timeframe for Christmas?

The ‘The Zazzle Return Policy’ page:

"Extended Holiday Returns until January 31, 2025

With Our Love-It Guarantee!

We want you and your loved ones to love your creation.

If you are not satisfied for any reason with any qualified* product you purchase between October 15, 2024 and December 31, 2024 you may return your purchase for a replacement, credit or refund until January 31, 2025 through our extended Holiday return policy.

Purchases made prior to October 15, 2024: you may return your purchase for a replacement, credit or refund within 30 days of receipt."

https://help.zazzle.com/hc/en-gb/articles/220294868-The-Zazzle-Return-Policy#:~:text=With%20Our%20Love%2DIt%20Guarantee!&text=If%20you%20are%20not%20satisfied%20for%20any%20reason%20with%20any,our%20extended%20Holiday%20return%20policy.

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7

It’s delayed today for sure. But they are dripping in. 

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8

Hi @Zorinda ,

I’m very sorry to hear that you are experiencing an issue here and for the delay. It looks like the earnings have since cleared. Are you still noticing an error?

Thank you for your patience!

Pádraig 

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9

Daily Earnings now have not cleared for 2 days. I am still showing the same cleared balance from 2 days ago and those earnings from a month ago that should have cleared are still sitting in Pending.  The issue doesn’t seem to be cleared up yet.

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10

Thanks for confirming @Zorinda , we’ll take a closer look. Thank you for your patience!

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11

Hi @Padraig  

The “Current Total Balance” is not getting updated since 3 days. The balance usually gets updated everyday

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12

Indexing for everything from view counts and cover uploads are very slow right now! That includes updating our earnings. You have to be patient. This happens every year at this time.

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13

Same issue here. It’s been several days now.

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14

Same here. Current total balance has been the same for at least 3 or 4 days (minus the currency shifts).

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15

Hi all, same issue here, about 4-5 days.

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16

Mine haven’t cleared for quite a few days.,

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17

Do you have any estimate of when this will be fixed?

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18

I think the entire zazzle website is lagging again, from last view, to earnings, to linkover history, to need optimize  product etc… 

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19

Same issue 😧

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20

i’m in the same boat

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