Envelope Mock up image showing front image wrong

Discussion Forums Technical Issues
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Hello Zazzle technical team, I just designed a new RSVP envelope and while I loved the new in- situ images showcasing the envelope in different situations, I noticed that one of the new envelope in-situ images is not showing the “font” of the envelope image correctly. Here is an image of envelope with RSVP names and address.

envelope correct image front.png
envelope correct image front.png2048×2048 224 KB

Unfortunately, if you see image below, you will notice that one of the new in-situ images it shows the front of the envelope with the floral detail but no names and address! This confuse clients and makes them wonder if it will actually have their RSVP names and address or not.

envelope incorrect in-situ image.png
envelope incorrect in-situ image.png2048×2048 332 KB

In case you need it, here is the link to this product: https://www.zazzle.com/elegant_rsvp_with_return_address_yellow_floral_envelope-121448945894004118

Thanks in advance for your help solving the issue.

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Hi @GabrielaG  

Apologies for the delayed response here.

Is this still an issue for you? I have not been able to replicate it myself.

Thanks!

3

Hi Mark, thank you for your response. I just checked again this envelope design, and noticed that the in-situ image I was referring to in my post above, is no longer there. It was removed. There is no longer an image with the envelope open showing its design inside and another envelope in front of it showing the front view. So I guess there is no more issue, all images are showing the design correctly now.

It was a nice in-situ image though, if only it could have shown the front of the envelope correctly with the RSVP name and address.

Thanks to the Zazzle team for removing the incorrect in-situ image, and thank you Mark for checking this out for me!