Envelope Never Appeared In Products Can't Add To Collection

Discussion Forums Technical Issues
1

I created this envelope on September 22 and I listed it for sale but it never appeared in my products and as you can see, the “Listing Tools” section does not appear at the top. I had to heart the page so that I could find it since it is not in my products.

Screenshot 2026-09-23 at 10.02.51 PM
Screenshot 2026-09-23 at 10.02.51 PM1920×1386 208 KB

Because of this, I am not able to add it to the collection that it goes with. It goes with my Christmas Music Frogs Collection. I wanted to have it ready for holiday sales. Will this be fixed or should I try creating the product again?

2

Hi @MissPaperFarm,

I’m very sorry to see that you’re experiencing an issue here. Thanks for letting us know. I reported this to our engineers who will investigate this further for you. Thank you for your patience!

Pádraig

3

Bildschirmfoto 2026-09-24 um 14.08.50
Bildschirmfoto 2026-09-24 um 14.08.501394×1378 150 KB

If i use your link, this happens… “Designed by you”???

Just mention it, works really wrong.

4

When I look at the link to your envelope, and view the URL, it does not appear to have a product ID. Try publishing it for sale again.

5

Thanks everyone! I went ahead and re created the listing. It appears to have worked this time! It’s in my products and I was able to add it my collection!

Now, I hope the broken listing can be deleted from the market place because it’s my design and I would like people to purchase from my listing and not the broken one because I don’t think I will get royalties for that, plus there will be two listing of the same product.

6

New listing there. This is not a template, right?

I spent some time troubleshooting why this happens. My best guess is that starting from the wrong base item, another user’s template, or a different shop profile is what triggers it. On top of that, if you drop graphics in from the elements toolbar and delete them later, they don’t seem to actually disappear. I noticed that even after stripping everything out of your product, the envelope still wouldn’t behave like a clean, regular one.

Don’t ask me why, but I went down a rabbit hole with this today. Occasionally a product listing just freezes up, so I was determined to figure out what triggers it:

  • Starting from another designer’s product doesn’t work.
  • Starting fresh via the ‘start from scratch’ link always works.
  • Starting from the shop view within your own stores can cause it to hang.
  • Adding built-in elements prevents the product from transitioning into publish/sell mode.
  • using “share this” product by chance could mislead. Realized if you click once wrong on the right share options looks like a finished product, but it’s not really ready. And never got it back.
7

Correct, it’s not a template, but what I did was start from the product page of another one of my envelopes because I was thinking of using the same inside design. I ended up changing the inside design to the music notes and making the envelope green. Everything seemed normal and then I hit the publish button and that was that. It did not appear in my products.

When I re created the product the second time around, I started from that design in my saved designs and went through all the listing steps again and that time it worked.