Hi Zazzle Team,
I’ve noticed a major issue with all of my folded thank you cards, their sizes have suddenly changed from the standard 4" x 5.6" to 8.5" x 11" , and the price per card has tripled. This is what customers are currently seeing on the product pages.
This seems to be a platform-wide error affecting multiple listings. Can someone from the team please look into this as soon as possible? It’s likely to impact customer experience and sales.
Thank you!
Hey @Jermolinaart ,
I’m sorry to hear about this issue. I am unable to replicate this on my end. Can you share a screenshot showing the issue please?
Thanks.
Jermolina, could it be a browser issue on your end? I checked a bunch of your folded thank you cards, and they are all showing up at the correct size and price.
It probably was resolved. I’ve recently changed quite a few of the cards back to their original size, and now everything seems fine on my end too. I’ll go ahead and delete the post. Appreciate you checking!
Hi Mark,
Thanks for checking in! It seems to be okay now. I had changed several cards back to their original size, and everything looks good at the moment. Appreciate your help!