Follow-up: account access issue and payout status

Hello,

I am still experiencing the “Are you human or a robot” block and was unable to access my Zazzle store for seven consecutive days using the Chrome browser.

Because I could not access my account or the technical support section, I contacted support@zazzle.com for assistance.

A support agent then informed me that my sign-in information had been changed to make access easier. However, at that time I was still unable to log in. During this process, stored payment methods were also removed from my account, which resulted in PayPal notifying me that Zazzle’s automatic payments had been cancelled.

In the meantime, I have been able to access my account using the Opera browser. This allowed me to reset my password to one of my own.

I would appreciate your help confirming:

  • Whether my payouts have been interrupted

  • Whether any further action is required from me to restore automatic payouts

Please also note that I prefer no further changes to be made to my account without consulting me first.

Thank you for your assistance.

Kind regards,
Jolanda

1 Like

Hi @Jolanda ,

No further action is needed as there was no interruption to your PayPal settings within your earnings settings.

Thanks,

Fiona :slightly_smiling_face: