Follow up to many site IT issues: Request for zRank to be restored to its original state

Discussion Forums Technical Issues
1

Hi there. 

Due to the website issues where the system was reading as though there were no views or sales on my products for 9 days, my zrank dropped. This does impact marketplace visibility and therefore also impacts sales. Given that this dropped during a prolonged period of IT issues, should i expect this to restore itself on its own as the system catches up?

If not I would like to request this be reviewed and my original ranking restored as the website issues were a likely cause.

If this is not possible i would like more information as to how this ranking is calculated as my sales are better now than any other time since i joined the site (even not including Christmas).

Thank you

1 Like
2

The issues that you’ve mentioned were with how the number was displayed on-site. This is unrelated to the computational stuff that calculates the score. I can’t speak to why your Zrank score may have dropped, but I’m happy to hear that you’re having your best year here on Zazzle.