Google Chrome: Collection issue

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1

Hi,
I waited 24 hours thinking it was a zazzle glitch and kept checking this forum to see if anyone else was having the same problem, but it seems to be just me.
I use Google Chrome.
Yesterday morning (UK time, but I always use zazzle.com) I went to my page as always here and no collections showing - it says ‘No collections found’
To cut a long story short, I did all the usual stuff, cleared cookies/cache/checked other zazzlers collection pages.
I tried another browser, ‘Vivaldi’ and all works as it should.
So it seems to be a Google Chrome issue?
I uninstalled it and re-installed it, but that didn’t work.
I can see the collections if I use the ‘mbr’ in the URL here

Has anyone any idea how to fix this?

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@LynnRose  I use Vivaldi (and in the UK) and couldn’t see your collections from that link. Also tried firefox/opera on windows - nothing on those browsers either. I went to your store front and there are no collections.

One thing you can do is make sure their attached and viewable- edit a collection - top right in the Collections Channel - ensure that they’re enabled in the Your Stores tab and assigned as they should be (click to save)

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That’s really strange though if they were there before.

If they don’t appear in say 72 hours (the site is behind on indexing I believe), I would report it in the technical forum with screenshots etc

At least they’re still on your member profile so that’s good news at least!

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3

Hi & thanks for replying.
I have checked everything as suggested and yes, ‘enabled’ was all fine.
Yes, they were all there the day before yesterday.
I shall do as you said and wait 72 hrs, so I will report to the tech forum on Saturday morning 13th -  UK time 😊
Admin won’t be working, but patience is a virtue lol 😀
You never know, it may resolve itself by then.
Thanks again 🥀

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4

@LynnRose  Patience is a virtue! I wear a hat of patience everyday  😂 Cross fingers it sorts itself out for you. 

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5

The last viewed date—which had not been updating in the last 3 days—just updated today. So, the indexing problem seems to have been resolved.

6

Well, I decided to try something else, as I woke this morning to all the collections still missing.
I picked a collection from my member account. Was still showing as enabled in the marketplace and ‘your stores,’ so I clicked the ‘Your Stores’…yes, the tick still there in the correct store, but I clicked the ‘Save’ button anyway.
It worked! The collection magically showed up!
So I have just finished doing the same with each collection.
For me anyway, they all show up logged in and logged out.
Why this happened is a mystery, but at least if it happens to anyone else, they might see this and resolve it quicker.

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7

@LynnRose  Hooray! Can confirm I see 97 collections in your store!

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8

@Heather   this thread may provide more of the kind of feedback you have asked for in your recent thread about testing the cross sell collections.

9

Hi All - Sometimes our site needs to re-index which can cause a delay in collections showing up. Please let us know if you still see this to be an issue, but it should be resolved. Thank you! 

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