Grouping isn't working since 1 month

PLdesign · August 21, 2024, 10:47am

Our newest products are waiting to be grouped since the end of July.
3 months ago I sent to your team a lot of individual links and they grouped the items.
Please help again @zazzle.

This items should be grouped.

BUSINESS CARD MAGNETS

https://www.zazzle.com/peach_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256525237431652759

https://www.zazzle.com/yellow_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256548701308091235

https://www.zazzle.com/orange_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256032483467820752

https://www.zazzle.com/red_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256396568730129312

https://www.zazzle.com/rose_pink_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256890872282780073

https://www.zazzle.com/hot_pink_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256621458489078440

https://www.zazzle.com/purple_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256928698384585341

https://www.zazzle.com/turquoise_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256015311508986474

https://www.zazzle.com/gray_blue_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256162195802192959

https://www.zazzle.com/dark_blue_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256905736824007322

https://www.zazzle.com/light_blue_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256997809393777464 https://www.zazzle.com/light_blue_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256997809393777464

https://www.zazzle.com/light_green_geometric_mesh_pattern_qr_code_business_card_magnet-256457579537667901

https://www.zazzle.com/brown_geometric_mesh_pattern_qr_code_business_card_magnet-256913933712746992

https://www.zazzle.com/gray_geometric_mesh_pattern_qr_code_business_card_magnet-256171686477511451

https://www.zazzle.com/dark_gray_geometric_mesh_pattern_qr_code_business_card_magnet-256894140181963703

https://www.zazzle.com/army_green_geometric_mesh_pattern_qr_code_business_card_magnet-256401926483453761
https://www.zazzle.com/army_green_geometric_mesh_pattern_qr_code_business_card_magnet-256258675576549810
https://www.zazzle.com/blue_cyan_gradient_geometric_mesh_pattern_qr_code_business_card_magnet-256202657571737852

FLAMINGO BUSINESS CARDS
https://www.zazzle.com/sparkly_flamingo_pink_sparkles_pattern_monogram_business_card-256700885068107303
https://www.zazzle.com/sparkly_flamingo_pink_sparkles_pattern_monogram_business_card-256242016612560936
https://www.zazzle.com/sparkly_flamingo_pink_sparkles_pattern_monogram_business_card-256432734191758877

PHONE CASES
https://www.zazzle.com/checkered_squares_black_and_white_retro_monogram_iphone_case-256018493261564263
https://www.zazzle.com/checkered_squares_peach_white_retro_monogram_iphone_case-256499188879454943
https://www.zazzle.com/checkered_squares_peach_hot_pink_retro_monogram_iphone_case-256645733948868444
https://www.zazzle.com/checkered_squares_light_hot_pink_retro_monogram_iphone_case-256200067015950338
https://www.zazzle.com/checkered_squares_hot_pink_white_retro_monogram_iphone_case-256573397827420813

Nigel_Sutherland · August 21, 2024, 10:56am

I suspect they are not being grouped because you’re not simply changing the colours, you’re using different images in each item. You can’t group products that use different images. (You’re using images to give the background colours.)

PLdesign · August 21, 2024, 1:14pm

These same design are usually grouped so this couldn’t be the reason.

Harmony_S · August 22, 2024, 12:39pm

grouping has never worked properly in my experience

Mark · August 22, 2024, 1:27pm

Hey @PLdesign ,

Thank you for flagging. I have let the team know and I will provide an update as soon as possible.

Mark · August 22, 2024, 1:28pm

Hey @Harmony_S ,

Sorry to hear you have been experiencing issues with the grouping function.

If you can provide links to the products that don’t work, similar to above, we will be happy to look into it.

PLdesign · August 22, 2024, 3:17pm

@Mark Thank you so much!

AntonDesignCo · August 24, 2024, 5:07pm

For about a month now (give or take) I’ve noticed that NONE of my products are being grouped by color. Normally I don’t have to actually put in the request, it just updates automatically but nothing has updated. I’ve put in multiple requests, I’ve waited and waited and waited. Nothing. Is anyone else having this issue?

Harmony_S · August 25, 2024, 11:19am

grouping has never worked properly since its inception

Harmony_S · August 25, 2024, 11:21am

i’m not going to be in a position timewise to go through every product improperly grouped over the past several years. I have however previously submitted this information to the team in the past. Thank you for your inquiry.

Mark · August 27, 2024, 1:42pm

Hi @AntonDesignCo ,

Sorry to hear you have been experiencing these issues.

If you can provide links to the products that don’t work, similar to above, we will be happy to look into it.

AntonDesignCo · August 27, 2024, 2:56pm

HI Mark,

For me it has been all of my wedding stationery products, which has been hundreds of products that haven’t worked.

https://www.zazzle.com/minimalist_pink_gladiolus_wedding_invitation-256091599332903712

https://www.zazzle.com/minimalist_pink_gladiolus_wedding_invitation-256769601352032758

https://www.zazzle.com/minimalist_pink_gladiolus_wedding_invitation-256121165884327688

This is one example of an invitation with three colorways that weren’t linked but it also hasn’t worked for RSVP Cards, Enclosure Cards, Belly Bands, Address Labels, Round Stickers, Programs, Table Numbers and Menus. I have too many products in the past month that haven’t worked to provide individual links. Would a link to the collections these items are in be better?

Mark · August 28, 2024, 10:51am

Hey @AntonDesignCo ,

Thank you for your examples. I will let you know when there is an update from the team.

HeatherM · September 2, 2024, 8:17pm

Following as I am experiencing the same issue.

northwestphotos · September 5, 2024, 1:15pm

I am having the same issue. Here is an example. I have several different colors available that I made with this product, and they are not grouping.

https://www.zazzle.com/mauve_simple_stylized_lettering_wedding_foil_guest_book-256192229906352043

Mark · September 5, 2024, 1:21pm

Hey all,

The team have confirmed there was a delay with grouping requests, but they are being caught up on now. Thank you for your patience.

HeatherM · September 5, 2024, 2:02pm

@Mark - Do we need to manually group our items now? I still have listings that have not grouped and they were created at the beginning of August.

Example: https://www.zazzle.com/fun_christmas_family_photo_return_address_mailing_label-256200077280794748

Mark · September 6, 2024, 1:29pm

Hi @HeatherM ,

To the best of my knowledge, there is no need to manually group items from August. They should be grouped within the coming week.

HeatherM · September 7, 2024, 2:25am

Thanks!

Pinkerrific · November 17, 2024, 12:44pm

Yes. I have designed so that they should be auto grouped as only background color changed. After waiting 2 days I sent requests. I repeated the requests & almost a week later & still no grouping. Would be a great function if it worked.