Glad to see that a moderator FINALLY responded to this ignored multi-month multi-thread technical issue. However, it’s super disappointing that there’s no fix ETA. Other than an inconsistent use of the split color icons (which are mostly great) I found that this function worked well and generated many sales. Please make fixing this issue a priority.
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This has been an issue in my shop since at least the summer… I haven’t been able to group anything, and I often work in different color themes. Would really love to see this get fixed. Grouping products 100% leads to more sales!
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PLEASE have a post in our “news” tab regarding the fix when it happens. I have been trying on and off for months to group products, however I rarely check the forum. As others have said this tool is so useful and it’s a shame we can’t use it.
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Here’s a set of graduation announcements I requested grouping for about 2 weeks ago. They were made in Zazzle’s Design Tool. They are background colors & text color changes. I submitted the request a couple times, mostly because after initially submitting, I realized a couple things needed a fix, so had to republish & submitted again–but that was a couple weeks ago.
Hi everyone!
To keep you in the loop here, we have resolved the issue that was preventing grouping from happening, but the system is currently working through a backlog. It is quite a big one I’m afraid and might take a few weeks. We’re truly sorry for the inconvenience here and truly appreciate your work and patience here.
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Thanks James. Good to know that it’s finally been resolved.
THANK YOU SO MUCH for the update James. I look forward to seeing the ones I grouped start showing up.
Really appreciate the update!! This is a huge help ahead of grad selling season when people may be looking for a certain school color. Should we hold off on requesting groupings, @James ?
I’m getting an error message when trying to manually group. Anyone else?
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Yep, I am getting an error message as well 
Yes I’m getting an error message also.
Hey James! Could we get an update on this? Is the grouping still working? It seemed to be working it’s way through the backlog for a month or so after your update, but I’m noticing I still have a ton of backlog that hasn’t been grouped and it’s been almost 3 months…
Thanks!
Tessa
Hey @Tessa ,
Sorry to hear you are still experiencing an issue with this.
Can you send on some example products that have been waiting to be grouped so I can send them on to the team please?
Whoops, sorry for not getting back to you! Honestly, there are a ton! But I’ve noticed especially with my pickleball paddles that are months old… Even looking at the first page of the pickleball paddle marketplace page, there’s one design that has 5 separate product slots on the first page because they haven’t been grouped into one yet, so that seems to be a product that has been missed quite a lot. Also, most of my popsockets haven’t been grouped yet either and I made them about 5-6 weeks ago. Thanks!
Hey @Tessa ,
Thank you for your reply.
I have reached out to the team now to see if there are any updates we can provide.
Thank you!
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