When I change royalties before the 20th, how do I know my change request went through? Sometimes in the Royalty Information section of Edit Details it shows the newly requested rate at the top and the current (before the 20th) rate in the main section. But sometimes that doesn’t appear. So I don’t know if my request went through or not. And sure enough, the 20th comes and goes and my request hasn’t gone through/the new rate hasn’t turned over yet.
Thanks for your help!
I’ve noticed the same thing for the last few months. I’ve tried changing them multiple times to try to get the pending change to appear and sometimes it will, but most of the time it doesn’t. As you said, the ones that don’t show the pending change ultimately don’t end up changing. It’s very difficult to keep track of, so I don’t bother anymore. I just try multiple times and then I just give up. With so much to do now, keeping track of one more thing that needs to be re-done is more than I have time for.
@Padraig or anyone at Zazzle: It’s been over a year, and this is still an issue. We’re told we can change our royalties, but the reality is that most of the time you can’t change them. When you enter a royalty change the system provides the green pop-up stating the change was successful, but it doesn’t show the pending requested change. When it doesn’t show the pending requested change, the royalty doesn’t get changed during the monthly royalty update on the 20th of the month. Since this issue was never acknowledged I’m not even sure this is being looked into. Could we please get an update on this? Thanks in advance.
I have been trying to get an answer to this question. I’ve tagged mods and sent an email to support. I still haven’t received an answer.
https://community.zazzle.com/t5/technical-issues/editing-percentages-are-not-sticking/m-p/184424
It’s been a problem for a long time.
Here is an example regarding mugs: I select all on 204 page one, edit details, change royalty, and get the success notification. Check several mugs on the page: All unsold mugs show that the royalty change will take effect on the 20th, sold mugs do not show that the royalty has been edited. Go to page 2 and repeat, no mugs show that the royalty has been edited. Go back to page 1 and no mugs show that the royalty has been edited.
and you are supposed to be able to change the royalty within the first 24 hr after making a new products and it don’t work anymore as well.
If your product has been published over 24 hours ago, we’ll process your royalty change starting on the 20th of every month. but if before 24 hr do it now is what that means
Bath towels, pillows, clocks, notebooks/journals, and tote bags are also not changing. Sold binders are not changing. There are more.
I feel this is still not fixed so enjoy the old ones if not fixed again as I just tested it .IF fixed you would see the old and new rates and if fixed you can change it fast if you made a error when you created the new product you have 24 hour to change it. but all this don’t work like I have said a million time if zazzle .BATA tested all there update before killing use it would be nice all the gaming companies do it.so why can not zazzle.
I’m trying to remain professional about this but what is going on?! Tomorrow is the cutoff for our royalty changes to take effect for the next month. Why is there no response regarding our business agreegement (royalty changes) between us as store owners and Zazzle?! Zazzle moderators, please at least acknowledge that you’re aware, and care about this extremely important technical issue.
I’ve also been experiencing this. Not only did my royalty changes not go through today that I made several days ago, but I’ve tried for the past half hour to make changes to several different products’ royalty rates, as well as tried bulk editing, and nothing happens. I get the green sign saying “success!” but it doesn’t change. Really annoying.
Thank you Zazzle for not caring about your designers this has been a problem to long and for you not to even answer this is rather sad
Hi everyone!
Thank you to all of you for sharing your experience. I’m so sorry for any delay in receiving your confirmations, and have reached out to the team regarding your concerns. I’ll be reaching out to each creator on the thread via email in the meantime, however, to request further information regarding the items you’ve updated recently, so that our tech team can investigate.
Beth
Thank you Beth 🌹
Anyone get contacted yet? I guess we now have to wait until the 20th of next month, at least.
not me or maybe a few months as this has been going on for a long time i told them about this months ago
Great… Well I emailed support directly about it. We’ll see what happens I guess.
not yet. And, the ones that showed as pending - they are not in effect, still show as pending.
Hi all, we announced back in November there has been a pause with processing royalty requests. These were due to start yesterday but as you can imagine, we have quite a lot to get through since October 31st. This might take a few days due to the volume and we thank you for your patience while we resume this process.
The problem isn’t that they haven’t changed over yet, the issues is many products do not indicate that they are pending a change.
That is only for the 20th monthly change and not for the with in making new product change you have 24 hours to set it as many time as you want . It has been that way for 12 years that I have seen.. 24 HOUR HAS AND NEVER GOT AFECTED BUY THE ROYLETY CHANGE THING THEY HAVE RUN 24/7 /365 DAYS FOR THE TIME ZAZZLE STARTED sorry about caps
