How many days it will take to get response for W-8 BEN form ?

It’s been more than a week but I still have not get any response from Zazzle team. I have submitted my W-8 BEN tax from on 3rd June but their is no reply from Zazzle. I have sent them at emails but apart from aromatic reply I have not received any convincing response. Can anyone help me with this.  

Hi @Mansi ,

I sent you an email to assist you in getting this resolved.

Thanks,

Pádraig