I have a cancelled order that isn't turning pink?

Discussion Forums Technical Issues
1

Is there just a **really** long delay for the cancelled order to turn pink?

And is “cancelled” new? I don’t recall seeing that before.

For now since it isn’t pink it appears to be part of my earnings. But that is hard to tell since the Royalty History report still doesn’t work properly.

2

Hi @MasterpieceCafe  
I’ve reached out to you directly by email to assist, if you can provide any additional details I can look into this for you. Also if you can let me know what isn’t working on your Royalty History report, I can investigate that for you and flag with the team as necessary.  Cancelled status on orders isn’t new. however, it may look different than you’re used to in the newer dashboard.

3

Thanks! I replied to your email.

I’ve seen cancelled before, but as I recall it went pink. This one isn’t going pink and the money appears to be still counted. Although it’s hard to tell because of the royalty history filters not working.

4

Finally turned pink and the money was subtracted. Strange that it took all day.

Hoping the Royalty History filters will be working again soon.

Thanks!