YES!! Thought I’d really screwed up something when I created it. The small views are all fine. Just the large one is messed up. Should be a large oval photo but there is only the top left part of it showing. I’ve tried everything to fix it to no avail. Product is at: https://www.zazzle.com/minimalist_black_and_white_two_photo_graduation_invitation-256660995647567419.
Yes, I noticed that on 2 of my business cards that I didn’t have mockup photos for. When I went into the design tool, they were still fine. My solution was to put cover photos on both of them.
Yes, background art is not showing properly on mockups! This is happening on already established products and in the customizer when making new products this morning!! Really hoping for a quick resolution.
Additionally, here is a link to the existing product with mockup issues:
Yes! Same here, I think the ones cropped are having some issues
Zazzle got back to me and basically said it had to do with my browser or cookies or something. I cant copy my email as I’m using my phone. Why then does does it only happen to a few images and not all. It also happens on my phone so this makes no sense to me
I noticed the same thing a week ago on a few of my Knobs that I had cropped my images. The product page has the items showing as blank. The image only shows on each separate item when I click on the item to preview it. I designed these items a few years ago. Has nothing to do with my browser, nothing has changed on my end. Note that a few other Knobs that I also cropped from my images back then are not affected.
These items are showing up as blank:
Product ID: 256125831579883669
Product ID: 256002743597110702
Product ID: 256091341916562714
I didn’t get to look if any other items in my store are having a similar issue. Figured it’s a glitch that’ll be resolved hopefully soon.
Thanks
guess I should’ve posted here.
the weird thing is that when I go into the Design tool, the design hasn’t disappeared … it’s there (or in a few cases, very heavily blurred/pixelated).
I can’t even modify them to correct this problem, because the preview within the Zazzle tool isn’t properly reflecting any of my changes to realign the design. the views on the product page are showing up as entirely blank or severely offset.
@Mark here are the affected PIDs (no modifications have been made by me to these PIDs for years) in one of my stores. they are pulling up as blanks, even though there are images that are correctly positioned when I look at them inside the Zazzle design tool:
256710554694497493
256388223191058587
256340791914864838
256842598510294664
256314567547473681
256067822866036350
256668357825818275
256951196917088721
256627693177574220
256699635352999209
256583303696665133
116317132807860192
116321324494626011
116669724584557969
256868422147822621
256712578261130151
256218782617900784
256199957270396999
116390165115852619
116178662179709292
256989350640878773
256381908184239559
116196248566205754
in the playing cards of one of my other stores, the diamond in the middle is severely misaligned on the product page. however, in the Zazzle design tool, it is correctly positioned and visible.
256535072361749259
thank you for your attention.
Hui
It doesn’t sound like zazzle will be resolving it as they do not think it’s their fault according to the email they sent me
@MargPhoto I highly doubt that. That seems to be their standard answer for everything. Why would this happen all of a sudden & to random products then?
Yup, I also have this happening to at least one product I’ve come across.
Yes I agree it cant be happening to every device I check it on and not be their fault
@AnderBerry not sure if this tags zazzle in the post
@Marcia here’s the oddball thing I’ve noticed about a few of these affected PIDs (not all).
Profile of a Ring-Necked Pheasant Playing Cards | Zazzle
on this affected PID, if I click on the lower thumbnail it shows up properly. I’ll click back on the top (affected) thumbnail, and the design shows as it’s supposed it. but the moment I hit the Refresh button on my browser, the blank (empty) product re-appears again. it’s like playing Whack-a-Mole. 
Yes, same problem, products were showing correct before, now they are messed up, checked the artwork it is fine, this is certainly a marketplace display problem
FYI, I clicked on yourlink a few minutes ago, and the thumbnails all showed skewed designs.
however, I just clicked on it again about half a minute ago, and thumbnails and images are showing properly aligned.
I clicked on your playing card link & the product views appear fine, even when I refresh. It definitely is like whack-a-mole. My worry is that potential customers are seeing this as well & then move on to another product that appears “correct”.
A reply from zazzle tech team is greatly appreciated! We cannot fix this as we did not make any changes on our end and when we do go to edit to fix it, nothing is broken there
Thank You