Images on square acrylic key chains are off-center in the preview

[almdrs]

The images are centered but they are showing off-center in the preview when applying the design to the square shape key chain.

The images on other shapes like round seem to be ok.

[Mark]

Hey @almdrs ,

I can’t seem to recreate this issue myself. Would you be able to send on an example and we can look into it then please? Thanks!

[almdrs]

It appears when previewing the square key chain. Centered in other shapes.

[Roberta]

Hi @almdrs  

Thank you for sending the screenshot. I have just passed it along to our Team. Hope we have an update soon for you!

Roberta 🌷

[Padraig]

Hi @almdrs ,

Can you post a link to this design for us so that we can take a closer look at this for you?

Thanks,

Pádraig

[almdrs]

The basic key chain, the image is properly centered:

Rainbow With Faux Rustic Paper Texture
by Shirtsprint

The acrylic version of the key chain. The image is off-center:

Rainbow With Faux Rustic Paper Texture
by Shirtsprint

[Zob1]

Any update on this from a couple of years ago? I attempted to create square & rectangular key rings yesterday, same issue.

I’ve not held one of these acrylic keychains in my hand. If the design is behind thick, transparent acrylic, it might appear off centre due to refraction of the light. The preview creator may have faithfully reproduced this. Is this a possibility? Has anyone seen one in the flesh? While this might be the answer, it could still appear like a flaw to a customer.

[Mark]

Hey @Zob1  and @almdrs ,

Apologies that this went missing until now and thank you for bumping it.

I have reported the issue to the team and will let you know when I hear back.

Thanks!