Inaccurate Zazzle Mockups for Large Tearaway Paper Pad

Discussion Forums Technical Issues
1

Product type: https://www.zazzle.com/pd/spp/pt-odt_paperpad?style=12x18
If I make a border of consistent width on this product type, it looks correct in the design tool, but in the Zazzle auto-generated mockups, the border is no longer a consistent width, it is thicker on the right and bottom sides.

Border in design tool. Note how its a consistent thickness on all sides.
design tool .png776×776 2.63 KB
Border in design tool. Note how its a consistent thickness on all sides.
Auto-generated mockup - border is stretched to be thicker on right and bottom sides.
zazzle mockup.png662×665 65.6 KB
Auto-generated mockup - border is stretched to be thicker on right and bottom sides.

I tried putting a photo of a face in that border area on the right, and the face looked stretched in the mockup. This confirms that whatever we add to the design tool is getting stretched in that area of the mockup.

Design tool
design tool 2.png129×187 17.3 KB
Design tool 
Auto-generated mockup
mockup 2.png132×171 12.9 KB
Auto-generated mockup

4 Likes
2

Hey @JessicaAmber ,

My apologies this went unanswered until now. 

Thank you for flagging this issue. I reported it to the team. I’ll let you know when there’s an update.