all items created I have enabled downloads at the time of the product’s creation
products are not being enabled and instead are being placed under ‘eligible’ for instant downloads in the store backend
I have further enabled these products several additional times.
It gives you this notice " You’ve successfully enabled your eligible products for Instant Downloads! It takes a few mins to process and up to 24 hours for changes to appear in your store management."
After several days the above message disappears and it is back to you having to enable the same items again
Based on my earliest stuck invitation, this has been going on since at least March
I’m wondering if this is just a problem on the backend. I checked a few that I created this week and on the backend they show up when I filter for “eligible” but not when I filter for “enabled.” But if I log out and go view one of them, the option to choose instant download is there.
If you can post a link or two, I’d be happy to check your products and see if the option is there or not.
@Harmony_S . Sorry to hear of the issue you are having with your Instant Download Invites. Can you add a couple of product links so this can be investigated for you.
If I go to the product page, the “choose your format” drop down is there and you have the instant download option appears, they just don’t show up as enabled in the back-end queries.
in the store backend they are all sitting as ‘eligible’ how can we clear this so that it is in the enabled category when hitting ‘enable’ does nothing?
I’m very sorry to hear that you are experiencing an issue. I highlighted the issue with our engineers so we will take a closer look and try to correct this for you.