So this is a weird question but is there a reason customers cannot buy vinyl stickers right now?
I have two customers that for days have been buying the same vinyl stickers, but the next day they are cancelled again. Two different customers, two different vinyl stickers, but neither sale seems to be able to go through. One customer has tried to buy it about ten times now and the other four times. Every time, the next day it’s cancelled.
Seems odd.
Anyone else having an issue like this?
I’ve had the same thing happen but with an acrylic invitation. I ended up making it hidden.
There’s a common opinion that this kind of thing is people testing stolen credit card numbers. Not saying that’s what happened here but now that you’ve brought it to their attention I am sure someone at Z will check these sales for suspicious activity.
@TRW maybe this has something to do with what you spotted today?
Ugh, so sad we have to deal with that in this world. 
Why would you hide your invitation because of confused customers? If you think something is amiss, just contact Zazzle and ask them to check into it.
Are you selling other stickers to other customers?
You’re right, I forgot about that! I hope Zazzle can look into it quickly.
@wheresthekarma I know products get cancelled if the customer has used trademark terms in text/or have added IP that they don’t have the rights to publish. Or maybe added text that goes against Z’s T&C’s (eg hate speech) Maybe?
this often happens when someone is trying to use a fake credit card…they are trying to see if they can guess a pin or get one that works…
not sure how this would be related to seeing new product categories?
Ok it’s been awhile now and it’s still happening
with any vinyl sticker sales I make. Today I had four. There is something obviously wrong here.Very sorry that this is happening to you, wheresthekarma. I spoke with a few teammates, and there isn’t a technical issue here. Periodically, someone will place an order that CMT needs to cancel. There’s a few reasons why this might happen, but I can’t share exact details.
I just had the same thing. It was all for the same sticker so I just deleted the sticker since ever order from multiple customers shipping to different cities was cancelled. I figured something must be wrong with the design since every order was cancelled whether the customer had customized it or not.
I have got the same pattern of purchases and cancellations going on with this sticker too. A quick glance found five different customers involved starting on 7/21. Romantic Pink Rose Floral Heart-Shaped Sticker | Zazzle
Update - This same sticker just sold again. Will let you know if they cancel. This sticker has no prior sales history.
This sale just cancelled. When this pattern of repeat cancellations starts to occur, is there something the staff would like us to do? I am good with doing nothing. I don’t even usually report it, but since others have been recently, I thought I should too.
It is happening to a lot of people so there does appear to be an issue. I just ordered one myself to see what would happen. Yesterday I got four more cancellations and just now I got four more. So something is definitely happening that you might want to have your team look into.
I had 8 cancellations in the last 24 hours. I have never had this happen in my “over a decade” on Zazzle. Something is up.
