Issue with Cheques Being Delivered to Wrong Address

Discussion Forums General Zazzle Discussion
1

Hi everyone,

I updated my address in my payment settings about six months ago. However, my cheques are still being delivered to my old address.

Because of this, I have to contact the people living there and go collect the mail. A new family lives there now, and I feel this situation is annoying for them. I also feel uncomfortable having to phone call them and ask if any mail has arrived for me.

Also, my February cheque is missing. This has happened before, and in those cases, I was able to recover the balance by contacting Zazzle support.

I have already contacted Zazzle twice to confirm that future cheques should be deliver to my new address, but the issue is still not resolved.

Has anyone else experienced this problem? I would appreciate any advice on how to fix this.

2

Have you filled an address change request with your local post office? Once you do that, the post office will redirect your mail to your new address for a specific period of time (~ 6 months - 1 year). That will fix the problem temporarily until you resolve the issue permanently with Zazzle.

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3

Hey @Pasindu ,

I apologize for the delay in resolving this issue for you.

I have contacted you via email, and I’ll do my best to have the issue resolved as soon as possible.

I appreciate your patience.

4

Thank you for the suggestion.

I have not arranged mail forwarding yet. I’ll check with my post office, as it could help in the short term.I am also following up with Zazzle to resolve this permanently.

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5

Thank you Mark!

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