Issue With Cleared Zazzle Payment Not Received in PayPal

Discussion Forums Technical Issues
1

Last month, I received a notification/email from PayPal stating that I had received a payment from Zazzle. However, the amount was never actually added to my PayPal balance or reflected in my account transactions.At that time, the payment status in my Zazzle payment history was showing as “Pending.”

Now, this month, the same payment status has changed from “Pending” to “Cleared” in my Zazzle payment history, but the amount is still not showing in my PayPal account balance or transaction history.

I have checked my PayPal account carefully, including:

  • PayPal balance
  • Transaction/activity history
  • Pending payments
  • Linked email address
  • But I still cannot locate the payment amount.Additionally, it is now time for the next monthly payment cycle, and I am worried there may be a technical issue or problem with the previous payment transfer.Could you please investigate this issue and confirm:
  1. Whether the payment was successfully transferred to PayPal
  2. The transaction/reference ID for the payment
  3. If the payment failed, was reversed, or is being held
  4. Whether any action is required from my side
1 Like
2

I have the same problem they. ZAZZLE say it will be sent this time around .so  hopping to get last month pay .and this months pay together .never had this happen in 14 years of being here.

2 Likes
3

Thanks for sharing. It’s reassuring to know I’m not the only one dealing with this. Hope they fix it soon and we both get our payments this time.

4

this month payment for me is still  because i sent my fw8ben was finished late .

5

Hey @KHUSHBOO ,

Sorry to hear about the issue with your payment. I’ve reached out to the team, and I’ll update you as soon as I can.

I appreciate your patience.

6

Yes, I received an email that payments were on hold because of 8ben, which now apparently takes months to process. However that should not result in a statement “cleared” when it is not being paid. I got paid last month, but not this month.

7

I have emailed you now regarding this.

-Fiona :slightly_smiling_face: