No new products indexed since earlier this week
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Also new products are not hitting the uk site either. Products I made on 4th Jan - still not appeared (1 week ago) on store front.
Same for us
Is there any update on this problem?
it’s the weekend and there is no one here to update. Have to wait until tomorrow at the earliest
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A few of my new products just published. They were made on 1/7 and today is the 12th. So it will take time for it to fully update.
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I’m new to this. But I have been trying to figure it out. The UI could use some work to make it more user friendly.
But, my first few posts showed up on my page pretty fast. Then I made over 10 more posts for canvases and a few other decor items, these posts are not showing up and it has been more than a few days. Then just recently, I tried posting a new product for a shirt. It showed up immediately.
Something else is going on. I contacted customer support a couple days ago. Hopefully i hear back on Monday. I don’t know what I am doing wrong. I’ve checked if anything is set to be hidden, and it all looks like it should be visible. There is only two canvas and a pillow showing up from when i first started and the t-shirt, other than that, nothing.
i haven’t made my page open to the public yet because i don’t want it to look so empty at first. Good (not good?) to know I am not the only one. =(
It can take a fair few days for a new store to be set up as a lot of magic happens behind the scenes.
When you’re putting new products into new categories - that all takes time too.
And when the website has a backlog publishing products to store fronts - it can take even longer.
I would open up your store and start creating/promoting your products so that the algorithm can start indexing your public products in the marketplace and you never know - you may get sales sooner rather than later.
There’s no point in waiting. It can take months to fill up a store and along the way - you’ll learn lots too.
Welcome to Zazzle!
Is it ok if I also add my technical issue to this thread or should I start a new post? I had to start over a couple of times because my products were only showing up under Collections and the links were visible, but there was zero visibility under Products in my store.
I started over (over 24 hours since the first batch of products were made) and I decided not to make a Collection section yet to see if they would show up under New Products and they haven’t. The only thing showing up is a product I deleted two days ago which is blank and goes to a default Zazzle page.
It’s the same problem so keep it in this thread. Make sure all products are in a collection then at least you can see them on your store front.
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Ok thank you.
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Hi all,
I’m very sorry to hear that you are experiencing an issue here. I have flagged the issues with our team here so we will investigate further.
Thank you for your patience!
Pádraig
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Same here since 1/8/2025 
Nothing been published since the 7th. 🙄
It seems to be really wonky at the moment picking and choosing which go public such as this one did publish https://www.zazzle.com/yellow_polka_dot_birdie_postcard-256039198570781295 but this one made the exact same day did not publish on the public side of the store https://www.zazzle.com/pink_birdie_postcard-256662506190887993 and several others in between are missing on the public view of my store as well between the 8th to the current looking like only 2 from the 10th is showing when I look at the public view of my store but there should be 30 from the 10th.
The indexer is currently catching up, so this isn’t totally unexpected. It’s a pretty intricate process, and it has to process an awful lot of information. I’d give it a bit longer to see how things look. I’m currently monitoring the process along with an engineer. Hopefully we’ll be back up to date soon.
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Same here
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I wonder (for some time now) if Zazzle’s indexer not could filter out blank designs? All those spam posts must be slowing down the indexer and don’t really enrich Zazzle’s market place in my opinion.
I posted a new design today and the first four designs suggested to me (I might like…) were white and the fifth one was black - this must be really boring for potential customers to look at.
Regarding backlog I noticed that the indexer is picking out of order (kinda) but that’s ok, I’m sure my designs will eventually turn up.
Date Created: 1/8/2025 (not indexed)
Date Created: 1/10/2025 (indexed)
Date Created: 1/11/2025 (indexed)
Date Created: 1/13/2025 (not indexed)
Date Created: 1/14/2025 (not indexed)
Date Created: 1/16/2025 (not indexed)
Date Created: 1/17/2025 (not indexed)
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Created on: 1/13/2025, 11:13 AM WAS MY LAST INTO MY STORE FRONT so missing 4 days
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Same for me. All my products created from the 12 of January are missing. 😩
6 Days, during them I ‘ve created a lot of stuff for Valentines Day, and I’m quite desperate to get them in front of potential customers on time . (I’m trying to increase my own promotion, but It’s not sufficient !)
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