Wanted to share concern for an order I placed on behalf of a customer who could not order for health reasons. The order was for holiday cards, tote bags and gift wrap. All ordered three weeks before they were needed (the customer was leaving town for the holidays and needed them for her trip).
The cards arrived first. The colors were over saturated and she was not happy with them. They were reprinted and it was promised that QC would make sure they looked better before shipping but they arrived and looked just like the first printing (I’ve attached a photo of both printings side by side).
The gift wrap arrived next and this time the printing looked faded – the photo of the dog almost black and white.
The reusable bag were the most problematic. The design had the images cover the entire printing area but when they arrived, the images were less than 1/4 of the bag. I am attaching what the design looked like in my shop and an image of what the customer received.
I have only ordered cards and the reusable bags in the past and they always were beautiful and I was proud to tell people they were from my shop on Zazzle. This order was quite embarrassing.
Sadly the customer wants a refund for everything and has lost confidence in ordering from Zazzle 😞 Any insight would be appreciated @Scott