Sorry to report that on chiffon scarves if I have selected the option as square only or rectangular only that my design no longer show. I can change it to this size only and the scarf will show in just one size instead of two. If I leave on square only or rectangular only, it shows the product is no longer available. Zazzle please fix this issue.
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Hi @cvboerner I’m so sorry you’re experiencing this. Can you please share examples of the items that you’re having this issue with, so I can investigate further for you?
If you go to this shop https://www.zazzle.com/store/claudine_boerner go to the later pages and you will see it on every chiffon scarf. On page 1 and 2 I have already done a temp fix so at least I can sell the scarf in one size.
The Christmas Stocking issue also reported today (and about five other times) needs your attention, too, Beth. Why did this request get an immediate response, while the other repeated request continues to be unresolved?
Hey @cvboerner ,
Thank you for the link. I have taken a look at the three pages of products, and all the designs are showing as expected. Can you please provide a screenshot and a link to a specific product with the issue?
There are 6 pages of product, after page 2 all the scarves do not show at all so I can not send a link this is what shows
Product designed by Claudine_Boerner is no longer available
This product is unavailable due to one of the following reasons:
-
- You do not have access to the product
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- The product ID is not valid
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- The product was deleted by the independent creator
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- The product was removed due to our Acceptable Content Guidelines and User Agreement
Check out other products designed by
These all do not show if you click on them.
Claudine_Boerner
@cvboerner You have your Digital stats selected - change them by sliding over the Printed Stats so they are white
So I switch to printed stat, still nothing when I click on the first scarf above. This is what I get
Product designed by Claudine_Boerner is no longer available
This product is unavailable due to one of the following reasons:
-
- You do not have access to the product
-
- The product ID is not valid
-
- The product was deleted by the independent creator
-
- The product was removed due to our Acceptable Content Guidelines and User Agreement
Check out other products designed by
Claudine_Boerner
@cvboerner it helps the tech team if you can link to the ones that are showing the error page
I searched for Tiger Lily in your store front - three scarves appeared however when you click on them
https://www.zazzle.com/nothing_bashful_tiger_lily_square_chiffon_scarf-256061524512053865 - leads to a 404 error
https://www.zazzle.com/not_so_bashful_tiger_lily_square_chiffon_scarf-256258078518424408 leads to a 404 error
https://www.zazzle.com/not_so_bashful_tiger_lily_square_chiffon_scarf-256765624542565515 leads to a 404 error https://www.zazzle.com/c/scarves
@Mark Here’s some links for you to investigate ⬆️
Thank you Sarh H. As I initially mentioned it is a simple fix that needs to happen. Right now on scarves you get several options for size. This size only - works, square only-does not work, rectangular only-does not work. I can change from square only to this size only and the listing will work but I have a lot of scarves in my stores and it would only make the one of the two square sizes available and I do not want to have to create listings for the other sizes.
@cvboerner I would just leave the scarves as “all options” available and not bother changing them and locking them down to a size/shape
If you create rectangular ones - just leave them as “all options” in product merchandising and should a customer want to change it to a square - it allows them to do so in the Design Tool
You don’t have to create listings for other sizes if you don’t lock them down - leave them as “all options” and let the customer choose which size they want
They are designs that do not work with both square and rectang. I customize a lot of my designs to a specific shape. I just want Zazzle to fix the options the way they should be. Sorry I am really short of time and do not post on these sites unless I want a Zazzle tech. to fix a specific problem for me.
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Thank you @cvboerner and @Sara_H ,
I reported this issue to the team. I will let you now when there’s an update.
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@Mark Thanks! Looks like the posters are also suffering the 404 error when the user defines an option in product merchandising https://community.zazzle.com/t5/technical-issues/are-posters-discontinued/m-p/224968
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I totally agree with @cvboerner . I too “just want Zazzle to fix the options [to work] the way they should.” I am so tired of extra work because of glitches and work-arounds.
I haven’t designed many scarves, but I have started making a few here and there for seasonal events. My designs tend to be shape-specific. I have reset the Advent scarves to “All options,” but I am very unhappy about it. This situation requires a site-wide fix by Zazzle. Zazzle “broke” the setting; Zazzle should fix it.
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No , @Mark . The scarves are NOT working as expected.. Designers have the option to set a listing as “Square only” or “Rectangle only” on the Product Merchandising tab. That option is there for a very good reason: Unless a design is an overall pattern, it will not fit well on both a square and a rectangular scarf. Go to the back end of my store and look at my Palm Sunday scarves:
The designs are shape-specific. And, I chose to market them as such. MY DESIGN; MY DECISION.
This is what the customer is now seeing:
To reiterate what I said below (because once ‘answered’ threads tend to sink rapidly into oblivion):
"I totally agree with @cvboerner . I too “just want Zazzle to fix the options [to work] the way they should.” I am so tired of extra work because of glitches and work-arounds.
I haven’t designed many scarves, but I have started making a few here and there for seasonal events. My designs tend to be shape-specific. I have reset the Advent scarves to “All options,” but I am very unhappy about it. This situation requires a site-wide fix by Zazzle. Zazzle “broke” the setting; Zazzle should fix it."
“All options” is not an acceptable one.
@Mark NOW the scarves are working as expected! Thanks!
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