I’ve noticed on two designs (there may be more I haven’t found) the mockups I uploaded to media manager are gone. I don’t mean they’re not showing in marketplace display, I mean the media manager for those items is empty. They were clear and accurate mockups, so I’m sure there’s no reason they would have been pulled by a moderator. I’m putting in a lot of work to this feature, so I really hope this doesn’t become an ongoing problem.
I notice this as well on one of my custom mockups
ALSO I am seeing new situ views for favor boxes - it allows us to post say on pinterest but when you try and update and save a view under detail design it only shows the original 3 views. The NEW situ views are not even choices. When I go under media manager it wants me upload my own photos? Can someone look into this as well?
Hi @PopParrot ,
I’m very sorry to hear that you are experiencing an error here. Can you provide a link to your product exhibiting the error?
Thank you for your patience!
Pádraig
Hi @ohhhhilovethat ,
I’m sorry to hear you’re experiencing a similar error here. Regarding the favor boxes, to avoid confusion, can you create a new post for the favor box issue wit examples so that we can investigate this for you separately?
Thank you for your patience!
Pádraig
Below are the two products from which the media manager photo disappeared. I have since replaced the pictures for both, but my photo for the tote has disappeared again. The replaced pic for the foil print is still there at this time. I have not found other products with the glitch.
foil print
tote bag
Hi @PopParrot ,
Thanks for providing those examples. I can’t seem to see an error with products on my side but we will investigate this further and take a closer look.
Thank you for your patience!
Pádraig
Are you looking at the media manager uploads? I still don’t see my uploaded photo for the tote
I tried logging out to see if it was only in the back end, but it doesn’t seem to be displaying on the customer side either.