Missing PayPal Payment - Almost €500 Cleared a Month Ago and I still haven't received it

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1

My payment of almost €500 was marked as CLEARED exactly one month ago, but I still have not received the money in my PayPal account.

I have already contacted PayPal directly, and they confirmed that no payment from Zazzle has been received on their side.

I also contacted Zazzle Support and specifically asked them to provide me with the PayPal transaction ID / payment reference for this payout. I received an initial response, but since then I have had no further reply and no transaction ID has been provided.

At this point, a full month has passed since the payment was marked as cleared. This is not a normal processing delay anymore.

If Zazzle considers this payment successfully sent or completed, then there should be a PayPal transaction ID proving that the payment was actually issued. PayPal is telling me they have received nothing, and Zazzle has so far failed to provide any proof of the transaction.

I am asking Zazzle to investigate this immediately and either:

  1. provide the PayPal transaction ID confirming where and when the payment was sent, or

  2. reissue the missing payment without further delay.

Almost €500 is a significant amount of money, and having a payment marked as “cleared” for an entire month while the recipient has received nothing is unacceptable.

I would appreciate a clear response from the Payments Team rather than another generic support reply.

2

Sorry of hear of this. I will ask the payment research team to look into this. Joanna

3

I still have not received any clear answer or real help with this issue. My money is still missing even though I provided the correct email address for my PayPal account.

Zazzle has not explained what happened to the payment or what they are doing to fix the problem. I would like a clear update and a solution as soon as possible.

If this issue cannot be resolved, I may have to speak with a lawyer to understand what other options I have. I hope this will not be necessary and that Zazzle can resolve this matter directly.

1 Like
4

The funds came through - they just needed to be claimed, and the notification was sent to an old email address. Please ignore it.