Missing Products

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I tried refreshing and it looks like most everything is back except for some products I made today. Thanks, Scott! I’ll check back tomorrow to see if the newest products turn up. Fingers crossed! :slightly_smiling_face:

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Thank you, Scott. Having the same issue in my store, as well as duplicate on older products that I’ve been optimizing this past week, and problems with products being hidden when they shouldn’t, as well as views not being updated. Do you think it’s still okay to list new products, or should I just stop until these issues get resolved?

I just made a product and it has completely disappeared. Not even in saved designs anymore either.  I just tried making it again (thankfully an easy edit of another product), and the new design again does not show in my backend.  I did this time at least open the product in a window before closing out the publish page, so I do know that it does ‘exist’.

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Mine seem to be all back. Thank you.

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I have missing products still, I’ll wait until later today and see if they come back.

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My products are back, but all the items I created for the last five days seem to have duplicated themselves. Does anyone else have that?

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I have a mix of duplicates and missing items still.

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Also seeing a mix of duplicates and missing products.

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Yes, I see duplicates. It’s confusing because I don’t know which item is the one I need to add media to or edit? Some say 2 views and another will say 0 from the same product.

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Yes I have duplicates, but be careful deleting any one of the products just yet. I deleted one of the copies and it deleted both products, so I’m going to wait a couple of days and see what happens first, before I delete any products.

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I to am having problems, the other day I published items for sale but they are not appearing on either the store pages or under the category I placed them under. Plus 4 new Father’s Day greeting cards are not showing at all and when I go on my  X (twitter) account, they are missing after posting them a few days ago. Please help as Father’s Day is coming up and I need my greeting cards to show on both X and here on my stores! Thank-you!

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Check your store through the “View public storefront” option (or on an incognito tab), and see if the missing ones are there.

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So, now the products have been back, but there’s still duplicates from recently designed products and new ones that I make are not showing up, but they do exist on the website. But, if I can’t see them on my end, it makes it really difficult to create new ones or a transfer a design to add into collections.

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Same thing is happening in my shops. My newly created products aren’t displaying. They were there at first then they vanished. 

I was adding a collection of wall calendars to my store front today and noticed most of my calendars, including my bestselling ones, are missing. Only 10 show up in the backend (including 2 I’ve set to hidden) and only 8 show up in my collection. I had at least 40. This is very distressing.

@Claire  It helps the tech team investigate if you can link to the products that are missing. If they are your best selling ones - you should be able to produce links from your earning reports.

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Good idea, Sara, thanks!

In my earnings report, it lists them as [product deleted] which is even more upsetting. I certainly did NOT delete any of them nor did I get any notice from Zazzle that there was any sort of problem with any of them. There are no useful links as it just takes you to a generic calendar page on Zazzle.

Here are some of the missing product ID numbers I was able to find:
158-64762147-2889389

158-27443405-7047293

158-05331222-9969026

158-08806047-3325935

158-34428654-8486652

158-76484834-6656910

158-64950920-7381719

158-84573443-1510052

158-89097066-9709453

158-84500389-0320902

158-61771111-8537648

And there are so many others. This is so much work and current/future income lost.

In my earnings report, it lists them as [product deleted] which is even more upsetting. I certainly did NOT delete any of them nor did I get any notice from Zazzle that there was any sort of problem with any of them. There are no useful links as it just takes you to a generic calendar page on Zazzle.

Here are some of the missing product ID numbers I was able to find:
158-64762147-2889389

158-27443405-7047293

158-05331222-9969026

158-08806047-3325935

158-34428654-8486652

158-76484834-6656910

158-64950920-7381719

158-84573443-1510052

158-89097066-9709453

158-84500389-0320902

158-61771111-8537648

And there are so many others. This is so much work and current/future income lost.