MODS: Customers Wedding Order damaged - they need urgent resolution

Community Help & Feedback Community Help
1

My customer is reaching out to me as their wedding order arrived in a shocking state (I’ve seen the photos). They apparently contacted customer services yesterday but as yet no reply so they’re reaching out to me. Is there any ‘rapid response team’ I can refer them to?

Thanks

2

Hi @CreativeLeahG  , 

Many thanks for reaching out. I have located the order on my end and am assisting the customer directly. Thanks again for flagging! 

  • Emma 🌻 
2 Likes
3

awesome thank you!