Hello Friends,
The automatic grouping action of products created on same theme/design but different colors, was so helpful.
But recently, this is not happening anymore.
Is this a technical issue ? Or its happening with me only ? How can I fix it ?
Please help,
Thank you 
There are a number of issues with the store backend including products not moving into departments, products in review not being reviewed, things not showing up in search etc…
This has been going on since the beginning of January. Products not being grouped has been one of the ongoing issues since that time
Thank you for letting me know, I just hope these issues get fixed soon
I am having the same issue. I was going to create a separate post but saw this one so thought I’d add to it. I have multiple products with color variations that I’ve noticed have not been grouped so I took the time to manually select and request them to be grouped. It’s been almost 4 days since and still none of them are grouped which I’m assuming is reducing the visibility of the other options to anyone that looks at them. Maybe they like the design in blue and not red, but they’ll never see it because it’s not offered on the same page. Hopefully someone can provide some insight into if and when this will be fixed so I can stop obsessively checking the products. Lol
Yes this is an issue that has been going on for quite a few months now. Using the Actions drop down in the Products tab does nothing. Using the Design Grouping Feedback form does nothing.
Because the original thread is in the old forum (and buried no doubt) who knows if it’s on their radar anymore.
How do we get help when the “Group Products” function does NOT function? I have many product that should group and my “Group Products” requests are only occasionally respected… These 4 wedding suites have 14 identical products, each in a different colorway. I have request the groupings MANY times and have even contacted customer support (which only sent me a form which also did not work)… What must one do to get products grouped? These are the 4 wedding suites I mentioned (one has 2 extra products - I lost motivation to work further when I hit the wall with this broken “Group Products” function 
)… Only a couple products are actually grouped to show all 4 colorways, some are grouped with 3 colorways and some with only 2… Please help!
Peony Garden Orchid Pink Wedding Suite
by Blessings Botanical
Peony Garden Periwinkle Lavender Wedding Suite
by Blessings Botanical
Peony Garden Adobe Clay Wedding Suite
by Blessings Botanical
Peony Garden Jade Green Wedding Suite
by Blessings Botanical
There is already a thread with this topic and it can be found HERE
Hi all,
I’m very sorry that this went under the radar until now. I have followed up with our team about the grouping issues and I hope to have an update soon.
I don’t know how you did it (or if "management did it) but thank you for getting this post moved into the correct thread…
Thanks Mark… we are eagerly awaiting help!
Hi all,
Thank you for your patience with this issue.
There was a slight issue with product grouping due to the high volume of requests that were being made, we hope to catch up on these as soon as possible.
Please continue to make any grouping request through the option in the store backend.
Please only use this form for the following reasons:
Products should be separated from the group
Color swatches should be different
Other feedback
Thank you again for your patience.
Hi Mark,
Thank you so much for this update. Any idea if things are back on track as of today? I have gone back and requested all of the ungrouped products to be grouped again and it still seems as though it’s not taking. Even brand new products with correlating color themes that I’ve created since your post have yet to be grouped. If you can give me an update on when and if this will be working it would be greatly appreciated.
Thanks!
Angela
Update: As of today all of my designs seem to have been grouped. HOWEVER… not all colors are contained in the grouping and have been split up. For example, one design that should have 6 color variations (red, blue, pink, purple, yellow and green) has been split up so only yellow and green are in one grouping and red, blue, pink and purple are in the other grouping. It is like this on all products for this design. Any help would be greatly appreciated because I would love for customers to be able to see all options on one page vs. having to search for them or maybe just passing it up altogether because they don’t see the color they want.
Thanks,
Angela
Hey SapphireDesigns,
Can you send me on the links to the products in question? I will be happy to take a look.
Thanks so much, Mark. Upon looking further, all products are grouped differently - some divided up in to fewer colors. Doesn’t seem to be any common trend so I’m including links to the collections for each color since there’s a lot of products. I hope that’s ok. All 6 colors should be grouped together for every product.
https://www.zazzle.com/collections/race_car_birthday-119023857063424538?rf=238358682411251168
https://www.zazzle.com/collections/yellow_race_car_party-119946876056974913?rf=238358682411251168
https://www.zazzle.com/collections/green_race_car_party-119982515148668119?rf=238358682411251168
https://www.zazzle.com/collections/blue_race_car_party-119063139726474518?rf=238358682411251168
https://www.zazzle.com/collections/purple_race_car_party-119430728875072147?rf=238358682411251168
Thanks again!
Angela
If I email all the things in my stores that aren’t grouped properly it will be a LONG project for whomever is tasked with fixing it. Who do I email? I cannot post every item in the forum and I really don’t like that option as a solution. I have requested grouping on products, on some things, multiple times for a few years now, and it hasn’t taken hold. There are several things that have grouped 2 out of 5 together. Or 2 together and 2 others together when there are 4 exactly the same etc. I would love for it to just work, but also to be fixed. I can spend a few days again going through everything and requesting but is someone manually looking at these requests or is AI still looking at manual requests??
Also, if things are taking a week+ to index into the MP, then grouping isn’t going to work either then right?
There are also items in my store that show the grouping dots on the backend but then I look at them and they don’t show them grouped with anything on the front end… confusing!
Hey Friend, same here … I just checked that some designs are grouped but a few color variation are missing from the group. However I have re -sent request for grouping them all from the action menu.
Hope It works this time
Thanks for these examples, @SapphireDesigns .
I will get back to you as soon as possible.
I have the same issue. Some stick and some don’t
Unfortunately I cannot go through all my products to send numerous individual examples.
There are just too many backend issues to keep up
There seems to be specific product types that don’t group in my store. One set of products are the golf items, cork screws and binders are hit or miss.