Hi – I’m back again about my golf balls – the first piece started the other night when I went looking for them in the search on my IPAD – but we resolved that the generic search was working. However, I can’t find them in the popular thread AND when I filter on Editor’s Picks they do not show up there – and they were always in the popular search thread – one or two generally on that first page. I’ve now done this search on both my IPAD and my desktop – just to make sure that I’m not missing something. Can you please find out what has happened? I’m including the links below. Thanks, Vivian
When I just clicked on them, there was a warning that they are sold out. Do you think that could be the issue? Are the others showing in the feeds sold out?
Hi – Nelda has an excellent idea which I thought of – but can someone officially tell me that is why they are not showing up please? That should not be the reason since the customer can easily decide to order another brand.
Hi Nelda – I thought of that and decided that should not be the case because the customer could just as easily like the design and put it on another product. BUT, I am so glad that you mentioned it because if that IS the reason that should be fixed – not just for my product but for all products with that issue. That is not a reason to hide a product where there are other alternative ways for it to be purchased.
Scott, that makes absolutely no sense when there are alternative models of that product that the person could select from. Are you suggesting that it makes more sense to replicate the design on all the models to make sure that does not happen? (i am being factious, of course). I think that needs to be modified when there are other options. To whom up the Zazzle chain can I address this issue with? I am losing business AND Zazzle is losing business based on that decision. It also clearly says – next to “sold out” – “Please select another Brand.” BUT you (generically) are not giving them that option because the product is not showing up in a search. How do we fix that? I really would appreciate your help.
Scott, I don’t consider this resolved and I would like to know how to pursue further. That is something that is a programming fix and should be done – “out stock and alternative brands available” do NOT eliminate the product from a search. Zazzle has a very sophisticated search engine and I’m sure they can make that happen. Has no one else ever questioned that before? I worked for a major computer company for a long time, so perhaps I look at things in a different way.
thank you I had not thought of that – I just tried with a few and it will probably take overnight to index – but I don’t think that is the ultimate solution. That is my niche and so I have a number out there and it would be very difficult to keep tracking to see if something is sold out and then have to change them all again. And then, you miss something like today, where they are on sale.
Nelda, I keep hitting “accept as solution” when I don’t mean it. That isn’t a long term solution to this issue – and I’m sure it is bigger than golf balls. We can’t be expected to keep shifting a product’s brand when the other goes out of stock. I would like to find out who to escalate this to – Scott is doing his job and those are the instructions they have been given. I am questioning the instructions.
It would be most helpful to everyone if all related conversation can take place in this discussion thread. That will allow other users to review this situation and take action accordingly.
This happens. Right now I am dealing with out-of-stock guestbooks and napkins (maybe paper plates and cups.) It is one of the reasons that I have encouraged you to put your lovely design on as many items as possible. Always have something to sell. It happens when there are sales, because well they sell more than usual. I would probably be adding them to other golf balls asap.
It is upsetting that products that have more than 1 option are removed from the marketplace and show at Pinterest as sold out. I have many many pacifiers that were designed with either a pink or blue mouth guard and they are sold out. In fact, if I recall correctly, have been sold out for months. Now I understand why they aren’t selling. I guess I have to go through the 100’s that I have and change them all to have a white mouth guard. I wonder how long that will take?? Time not spent designing or promoting. It seems really silly to me to have the folks that create designs for you jump through these hoops. Someone can clearly see that they have to choose a different color mouth guard or a different color shirt. It was not the color of the mouth guard or shirt that brought them to Zazzle to shop, it was the design. But with things as they are, they can’t see the design anymore… no sale. No good. Was Zazzle really losing tons of sales because a product option is not available? I can’t imagine the reason this change was made… Please ask the powers that be to reconsider this change. I’ll be changing all my pacifier mouth guards to white in the mean time… Ho hum…
Hi — the answer should not be that you have to go in and change them — i would like to figure out who has responsibility for this decision and reach them. Do you have any idea’s or if Scott can suggest who we should talk it, I think that is the next step.
Scott, that would be fine. I just need to know from you — who do I go to next? Someone can fix this and I need to find that person. Your help would be much appreciated by myself and probably many other people who haven’t figured this out.
thank you — but that is just a temporary fix and shouldn’t be the day-to-day way to do business — you can’t keep on checking your products to make sure that a specific brand is in stock. That’s not efficient for the creator and certainly not a good business decision for the company.
Nelda, and i have listened to you and done that. I am guessing that with guestbooks and napkins there is no alternative brand — it is what they have or nothing. But, with the golf balls — and I’m sure there are other similar products — if they are out of one brand, there are others and that is the key difference here. That is what needs to get fixed and I’m trying to figure out who has responsibility for that decision.
I agree. I have 32 pages of pacifiers to check. The really fun part (sarcasm) is that there is no symbol next to them in the back end to tell me that I need to change the mouth guard option. I have to look at each product image and make sure the mouth guard is white, not pink or blue. Then 8 clicks to change it to white. Then tomorrow, maybe the next day… or a few days from now I will have to go through them all again to see if the change actually stuck. Not a productive use of a designers time.
PC
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ETA: What is really strange is that the pacifiers that need to be changed have last viewed dates from 5 days ago to 13+ months ago. Its the 5 days ago one that stumps me… since its been removed from the marketplace… perhaps a promoter… idk.
ETA more: Page 6: 3 have white mouth guards, all the rest need to be changed. I think I’m done doing this for the night. Mind numbing
