Technical issue is with NEW personalization tool. Everything appears fine in both the backend and public view when I am logged into my Zazzle account. However, the issue arises when using the “Edit Option” in the Public View as a customer (logged out of Zazzle). When I click on design invitation and click “personalize,” customized text font alignment is all correct. It’s only when I click “customize with Design Editor” that I’m taken into the Design Tool and can see the font/alignment issue. . A different font type appears, and the order of the customized text is completely distorted. This issue is present on both Chrome and Firefox browsers. Interestingly, when I press the Justification or Anchor option, everything reverts to normal. However, I am concerned that customers won’t be able to figure this out on their own. This issue affects invitations created from May 23, 2025, onward, while earlier invitation designs remain unaffected.
Designs affected
Magical Witch Purple Halloween Party Invitation | Zazzle
Flying Witch Purple Halloween Party Invitation | Zazzle
Magical Witch Halloween Party Invitation | Zazzle
Elegant Brown Agate Gold Invitation | Zazzle
Elegant Brown Agate Gold Beige Wedding Invitation | Zazzle
Elegant Brown Agate Gold Photo Wedding Invitation | Zazzle
Ps When I open newly published invitations by other Zazzle Designers in the Customize Design Editor public view, they appear to be fine.
This indicates that the issue may be specific to my store. I hope this information helps in identifying and resolving the technical issue with the NEW personalization tool.
Public View- Font alignment issue . This is what I see when I click “customize with Design Editor” I’m taken into the Design Tool