New products not appearing in store (front and backend)

Discussion Forums Technical Issues
1

Hello,

Products created two days (4/12) are still not appearing on searches on either the front or the backend of the store. 

Here are links to a couple of those:

https://www.zazzle.com/z/r1g4c0ak?rf=238487094402608799

https://www.zazzle.com/z/6z7kl7xd?rf=238487094402608799

Please advise. Thank you.  

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2

I’ve noticed the same issue and wanted to share my experience. I reached out to Zazzle support 10 days ago but haven’t received a response yet. I followed up with another email 5 days ago, and still, nothing.

It seems like something is definitely going on with Zazzle, and the lack of communication is concerning. Hopefully, this gets resolved soon, but it’s not looking great at the moment. 

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3

Products I created four days ago are still not showing up in my shop. @Scott  any updates? Thank you!

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4

I’m experiencing the same issue, and unfortunately, I still haven’t received a response from zazzle support to the email I sent 12 days ago. 

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5

not updating for me either

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6

Same problem here as for February 17th. 

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7

My products have not been made live since Feb 12th! 8 Days now :disappointed_face:

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8

Thank you for flagging, the team have been made aware of this now.

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9

I’ve had an issue with new products not appearing in search in backend. I’ve been fixing this by erasing the department (“dp=”) in the link. IDK what that department is for exactly, but it automatically appears when I do a search in my backend. And sometimes when I go to different sorts or categories. So far, it’s pretty much worked like a charm. But it could just be coincidentally working for the items I’m looking for at the time.

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10

they did to big of an update to the system and killed it in some places so they need to find and fixed what died not easy if they only would do a bata test before they update this would and will never happen that’s what the big online gaming sites do .you only need to make a virtual server and go for it  but what do I know .:smiling_face_with_sunglasses: just hope they unplug it and get it running there must be a pile of files backing up now I have a few hundred. anyway hope this help you ,they will fix it the question is when. 

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11

Created on: 2/12/2025, 5:43 PM Lucky Shamrock Eleagnt Custom Name Library Book Rubber Stamp was you last new file in your store 

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12

Thanks mine haven’t updated for several days either. 

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13

The 12th for me too!

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14

yeah same. I still haven’t had a single product appear on the front end since the 12th - going on almost 2 weeks. Starting to get depressed here. That’s lost sales for me :disappointed_face: even if I Pin and promote, I’m still not in the search feeds here on Zazzle which is where most of my sales come from.

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15

I’m not IT expert however there maybe a reason for that being in the link and when the system is sorted you may find that out you then have problems because this is missing. Just a thought.

16

Still not sorted for me. Frustrating but we can only wait and at least Zazzle are aware of this issue. 

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17

Same issue here, have products made the 18th still not in my front end. 

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18

Products that I created 2 weeks ago are not showing in the search results.

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19

@Fiona   Happening again. No live products for me since 10th March. I’m mentioning it to you so the team can be made aware. Thanks for doing this. Sue