No answer from Zazzle support for months

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I am still waiting for a response from Zazzle support.  I sent in my W-8 BEN form on March 4th and received a reply at the end of May saying they need a revision made.  I resent right away and have still not heard anything.

I have sent followup support tickets and nothing.

When can I expect a reply from support please?

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Hey @NightOwlSue ,

Sorry to hear about this delay. I have let the team know you need assistance with your W8-BEN submission and they will be in touch as soon as possible.

Thanks.

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Thank you.  Still haven’t heard anything but hopefully soon.