No product image downloads available?

I’m trying to create a mockup for a paper cup, but it does not show any product image downloads

Thank you for your help

@Anne  Engineering are aware but no time-frame for a fix according to Scott as they’re not sure what’s causing the issue.  It was reported in August https://community.zazzle.com/t5/technical-issues/download-mockups-not-available-for-paper-cups/td-p/100198 

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Thank you, @Sara_H  . I did not see that. I hope it will be fixed soon 🙏

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