Since yesterday I haven’t been able to download my product views or mockups for creating cover images.
Is this a ‘me’ thing or general issue?
Thanks
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You are not alone
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Thank you for replying Sara, always good to know it’s not a ‘me’ issue as it means a ‘fix’ is possible. 
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having the same issue but not for all products.
Ditto, same here. Some products download fine, others, forget it. Even the same product. I can download 1 binder but not another.
It’s been intermittent for a week or two, if I am recalling correctly.
Same here. It was working fine this morning on new products. But I just tried to download another new product and it’s not working.
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Same for me. It was ok for a while today but now not working.
I brought an instant download and i have been unable to download my final design. i really need to get the design sent off for printing.
Ditto here. For me, started today.
If you contact customer services they should be able to assist you with this, there may be access via your ‘orders’ page on your account. @Scott
Hi all,
Sorry to hear about this issue.
I can’t replicate this on my end. I have been able to download both the Product Mockup and the Artwork and open on my PC.
Can you describe where in the process the issue is happening? Eg. the button does not work or it downloads but does not open?
Thanks!
Nothing happens when selecting the download tab, doesn’t download. It seems to be a coming and going issue.
It seems to be sporadic Mark. 2 products that I could not download the mockup for yesterday were fine today. So typically I click on the product, at the top, more options then download product mockup. Then I see a purple dot with a couple colored circles for a second and then it appears in my downloads. Yesterday when I did the above steps, nothing at all happened when I clicked download mockup or Artwork (current view) Other than testing the 2 labels I had an issue with yesterday. (They worked today) I have not had the chance today to work on anything but will let you know if I have any issues when I do. Thanks!
“Download” seems to be working fine today. Maybe just a glitch.
Working again for me at this point.
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Hi All,
We passed this along to our engineers yesterday, I received an email that this has been fixed Today. When I tested one or two product mockups and product artwork they are downloading fine for me on my side. If anyone is still experiencing an issue with their product artwork or product mockups not downloading please let us know on this post and we can add the examples.
- Megan
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I am having the same problem for two days, I have done everything I found in these older post, still not working. please help! Thank you!
Hi @Margielyn ,
I’m very sorry to hear that you are experiencing an error here. Can you provide a link to a design that exhibits this error? We’d be happy to take a closer look for you.
Thank you for your patience!
Pádraig
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Thanks Megan working for me too!