Is anyone else having issues with transferring your design onto products that you want your designs on? All of a sudden this afternoon I’m not able to transfer my design onto any products. I have 2 stores, one is my main store, but I tried on multiple items in both my stores to see if it would work and it does not. So when I click on one of my already design products, “transfer this design”, the page that comes up next it’s as if I’m creating something without any design whatsoever. So what is supposed to happen is once you click on “transfer this design”, the next page comes up shows like a little thumbnail of your graphic and then you would choose what product you want to design on - this is not happening.
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@chericarlisades
Try this—-
clear your browser cache, history,cookies etc.
Close your browser.
Log out of zazzle.
Restart your computer.
Login to zazzle, try again to transfer your image.
On the particular web browser that I’ve been using for Zazzle since day 1, I did do all of that & and it still did not work. But I just went onto a different web browser and was able to transfer my design onto a product and had no issues. Thanks for you help!
I tried all this and it still does not work. When I click on transfer design under actions of already made items it opens the generic customer Personalized Custom Gifts page. I tried adding to items from this new layout but it just brings up a blank item with no image. This is really a problem. Please put the page back to the items the designers can work on. Thank you This is the page that comes up. https://www.zazzle.com/custom/gifts?tdid=dd32e562-04ab-4a50-aa45-7f675afb9452 - I am going to start another thread because this one says it has a solution and that solution does not work. I am using Chrome.
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I tried a different browser and it still is not working correctly. The link to transfer goes to the wrong page.
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Anyone else newly having problems with this? I’ve tried cache clearing, logging out, different browsers. Nothing is working. ???
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yes, me too. nothing is transferring on Chrome or Safari.
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So now today I am having the exact same issues as everyone else - cannot transfer design onto another product. Normally when this happens I would just use another browser and had no problems. But no - not today!
This is really a pain in the butt!
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Same here since yesterday! It’s driving me crazy!! 
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cannot transfer the design onto another product, Same here since yesterday!
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Also having the same issue - tried updating computer, different browser, restarting computer, different products transferring from/to - nothing is working…
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Hi all,
Thanks for bringing this to our attention. Our team is aware of the issue and investigating it at the moment. We will let you know of any updates as they come in.
Thank you for your patience!
Pádraig
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Well it is still a problem. Tried different PC’s, and different browsers, and cleared cookies. Nothing working.
Try this solution @idraw mentioned in another post. It worked for me. https://community.zazzle.com/t5/technical-issues/transfer-design-in-backend-is-still-not-working/td-p/74973
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Thank you so much! It works!
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Same here. I can transfer a design onto some products, but not all. It’s been going on for a while now. I’ve cleared data, restarted my computer, etc. and it’s still not completely working. It used to work, so something has changed.
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Hi @ArtVixen ,
I’m very sorry to hear that you’re experiencing an issue here. Can you provide us with more details on the error so that we can investigate this for you? What product is exhibiting this behavior? What products are you trying to transfer to but are not available?
Thank you for your patience!
Pádraig
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Yes it’s still happening. I’m doing the workaround, but it’s a pain. It must be their site and not anything we do.
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Please look at all the posts, we all have the same problem. We’re trying to transfer our images to a different product and it isn’t working! The workaround works, but why should we make do with a workaround?
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What, exactly, is still happening? Can you share details on what you’re seeing?
This thread was started a few months ago when we were experiencing an issue which has since been resolved. Essentially, you would transfer a design, but the design would not be carried over to the new product. It would just be blank. This same issue is not happening today.
So, we’d appreciate it if you could share what you’re seeing. A link to the product or web page that you’re starting on, and a step-by-step list of the actions that you’re taking would be great.