Hi, This new forum is new to me…not sure where to post this so fine if an admin wants to move it.
I am NOT receiving ANY notification if a customer attempts to contact me thru the CHAT message feature.
I have every email and notification check box checked in settings, and thoroughly searched my gmail (all folders) but still no evidence of a message notification. Can someone please help ?
And is there a Silver section of these forums ?
Thanks in advance, Lundy
If you go here https://community.zazzle.com/t5/creators/ct-p/ssell you can see all the sub forums currently available. You can also click on “Creators” in the top menu.
There is no separate forum for the different creator levels at this time. Scott from Zazzle has however mentioned that they are still working on some parts of the forum. We might still see those show up eventually.
I am also having the same problem with not receiving email notification of Chat messages from customers. I posted about that in the old forum and Zazzle said they’d work on it and get back to me. But now if they ‘get back to me’ I have no idea where I’d find Zazzle’s response.
I find this new layout very confusing. It used to be really easy to see everyone’s new posts and replys at-a-glance.
And why am does my profile say “visitor”? I’m logged in to my account.
Well I had emailed support at Zazzle.com and initially got a couple of form type responses that said they would look into it or something of that nature but I kept replying over and over again to that same email that had a case number on it that I still not getting any email notifications and lo and behold it started working today.. was the first time, I got a notification alert from a perspective customer and I actually got an email notification of your post. !!! So I think the key to getting your problem worked out is just continuously reply to any email they send you and it has a case number attached to it which builds up credibility I think , that you’ve been struggling with this for some time. The old saying “the wheel that squeaks gets oil” usually works.
Each time they would reply to me there would be a different person’s name like Helen or Denise and my reply would always say “Helen please help me with this blah blah blah” So I tried to keep it somewhat personal to the person who was responding to me by email.
I have to say that over the last 10 years I’ve been long stretches of time between logging into Zazzle, so for me it’s almost like every time there are new interfaces and new things for me to figure out. While I have the logged in Zazzle page open I use another browser tab to just generally search Google for solutions to my problem so I can switch back and forth between tabs to try to follow the directions I find on a Google search on how to do something in Zazzle.
Sometimes I hesitate to ask a question in the forums, like how to do something, when it’s maybe a new feature or removal of a feature in the last 5 years. So I just use Google searches and occasionally the Zazzle help files in a separate browser tab to try to figure out something I don’t understand. I’m going to try to jump back in and add new products and actually increase my zazzle sales now that I am mostly retired.
For your notifications problem email them at support@zazzle.com then keep replying to the same email reply that they send you until you get the problem resolved That’s what work for me.