I don’t understand this cancellation. Zazzle’s return policy is 30 days. This was an order for 6 passport holders, so it was a nice royalty. Has there been a change in the return policy? Should I bother to contact Customer Support?
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I’m not sure policy wise but just adding from a Shopify seller standpoint. It’s possible Zazzle received a chargeback from the bank maybe? Some cards have up to 90 days I believe. Again, not sure how it works with Zazzle specifically.
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@ChromaMaven sad to say, but I have had a few sales cancel after 6 months.
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Moderators,
Can we please have a response from you on this issue? If sales can be canceled after 30 days, what is the purpose of the 30-day cancel policy?
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At the end of the day the policy is to keep the customer happy. It hasn’t happened to me very often, but late cancellations happen here. It is no different than bricks and mortar retail, where this happens too.
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So no policy and no standard. Then Zazzle should be open and transparent and say so.
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When is life ever black and white? There is a policy and probably 99% of the time it works. Just having it probably reduces late returns a lot. But there are those times when it is in the best interest of us all to have a late return. Everyone who has ever worked in retail of any kind knows this.
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