Orientation of puzzles in collections off

Discussion Forums Technical Issues
1

I just noticed that several puzzles in my collection are showing in a different orientation than published:

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https://www.zazzle.com/collections/puzzles-119042712915501640

When hovering over the images they turn in the correct orientation, but this looks odd …
Thank you for your help

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2

Mine have also been like that for a few weeks. Collections have been a mess lately with the wrong views showing for various products and are just not getting fixed.

3 Likes
3

Hi @Anne  

Thanks for bringing this to our attention. I will flag this with our Team 📝

Roberta 🌷

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4

This is still not solved

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5

Hi @Anne  

I’m sorry that this still has not yet been resolved! I have just reiterated this issue with our Team. I hope to have an update soon 🙂

Roberta 🌷

2 Likes
6

Mine are still doing it too, and ETA on a fix?

7

Hey all,

There is no update on this yet but will let you know as soon as possible.

8

It’s happening to the luggage tags too now:

https://www.zazzle.com/collections/luggage_tags-119787626590483464?rf=238669109942468267

1 Like
9

And spreading to more products:

https://www.zazzle.com/collections/gifts_for_cat_lovers-119164572283858827

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1 Like
10

Hey @Anne ,

Thank you for flagging the additional examples. I will let the team know now.

1 Like
11

Mine are doing this too, also noticed  Mug price over $25, add multiples of the same item, but when I refresh, it goes back to one I one image! Lots of issues today! 

12

I am having the same problem with horizontal jigsaw puzzles showing as vertical in my collections even though I have designed them in the horizontal format.