Payment Update??

Hello everyone!

Is anyone else having this pop-up window when you click on payment settings? ( I have put it in the attachment)

I have contacted Zazzle few times but they are giving me different reasons - last one it was that my name doesn’t match my W8-BEN form and actually my form was accepted one year ago and I was payed just fine for past one year. I haven’t updated my information since that time. Anyone else facing same issue?