Please Bring Back the Ability to Fix Designs

I know this has been discussed to death, and I know Zazzle is analyzing data from the test run, but I just want to add another voice to the chorus begging for this feature. I just had to delete about 30 products that I’d already promoted because I discovered that I forgot to set the inner fill property on the photo template. It just kills me not to be able to fix things like that, and deleting products after they’ve already been promoted is such a messy solution. 

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I’ve had to do that as well. More times than I’d like to admit to. It’s awful not being able to fix things, especially knowing that it’s a nonissue on other POD platforms. Please reconsider and make this feature available again, this time for all of us.

I do see how it could be abused in terms of tricking the algorithm for products with a lot of sales, but for products with few or no sales, it just seems like a regulation with no discernable purpose. I have to think that perhaps there is some technical complication underlying this policy, because if not, it just seems like a self-defeating way to go about things.

@Cat  I don’t know enough about how most algorithms work but I certainly know I would appreciate fixing old logo styles on the backs of cards and so much more. I’ve been here so long I have a variety of attribution designs on card backs. :smiling_face:

@Marcia  Interesting to know it’s possible on other PODs. I’m only on Z. 

@PAZP   one can change out artwork and/or recrop as well as change title, tags, etc. Although since there is no personalization involved, I’m assuming technically, it’s much easier for those PODs to make it available.

@Marcia  Oh, I didn’t realize there is no customization on other PODs. That makes me all the more happy I settled on Zazzle after leaving my stock photography endeavor. 

I soooo agree, I often stumble upon older designs where I’ve forgotten to check the box for allow editing f.i. Ofcourse we can all redo these, but not only do you loose a lot of views, by deleting the old ones, we create a lot of dead links to the Zazzle site, since we’ve allready promoted them.

Hello @Cat  and everyone,

Thanks for your suggestions and feedback on this. I’ll note this for review.

Thanks again :slightly_smiling_face:

Pádraig.

@Cat Not sure what you mean by ‘tricking the algorithm’???

I have deleted and recreated sooooo many products that had sales/views/placement because they needed an adjustment that could have easily been fixed with this feature. I have 1000s right now that I want to fix. Postcards are my highest priority so I can remove my attribution.

@Caprice  Well, I certainly don’t know the details of Zazzle’s search algorithm, but it’s clear that products with a lot of sales rank higher in the marketplace than those without. So, if Zazzle were to allow us to make any changes at all to a design, then theoretically you could replace an existing design with something completely different, and your “new” design would inherit all of the sales ranking from the previous one. For most items it’s a non-issue, because why would you want to replace a good selling design? But for things like t-shirts relating to current events I can see the possibility for abuse - like replacing a design that got a lot of sales in the past but is no longer relevant with a new design, and jumping to the top of the ranking. 

I’m not at all sure that this is Zazzle’s reasoning for not allowing us to make design changes, it’s just a guess on my part. But the fact that during the test run they wanted to approve each change manually is a good clue that this is at least part of what they’re thinking. But who knows, perhaps that has nothing to do with it and it’s just some sort of a technical thing that the system can’t handle without human intervention.

@Cat   Oh, right - never even thought of that. You likely have a good point.  But they CAN’T be considering having a human check every ‘correction/edit’ that happens- there would be hundreds of thousands!  

@Caprice  Well, it seems like that’s what they did during the test run, because all changes had to be approved. Maybe they had some automated system for approval? I don’t know. It sure seemed crazy and inefficient to me, especially for changes to products that had little or no sales.

I didn’t realize fixing designs was ever a thing! If it was then YES please bring it back! I have old designs that have sold a few times but I would love to fix little things to make them better or update the old art to a fresh art (not cheating the algorithm with a completely different design like people are saying could happen) but  just like a re-draw of the old design since my art skills have leveled up.

Also I posted a product once and realize I forgot to make the text on the back a template and someone bought it without customizing the back text on accident because of this…they ended up buying a new ornament with the name they wanted on both sides…but to fix the mistake on my side so that didn’t happen again I had to hide the old product and make a whole new one meaning I lost any boost in visibility it got from the sale and any views it may have had :face_with_tongue: 

It seems un-fair that right now delete old designs that may have sold to replace them with new ones is hurting my store…because it seems to me that my older designs are the ones that sell the most often, but also the ones that probably could use fixing the most because I’m always learning more and getting better at designing  :disappointed_face:

I really hope they do this. I asked them again and they said I just had to delete and start over.  Sometimes there are errors and we hope the customer catches them, but I would rather change it.  We really need this!! 

I understand the concern for abuse, but that could be addressed with being a perk at higher levels and having designers acknowledge that attempts to game the system will result in closed accounts.

Please tell me this is why when I hit ‘Manage Your Design’ and then ‘Edit Design’ at the top of the product page, nothing happens but a big blur. As a newbie, this is so confusing because I thought I was able to ‘fix’ a design issue before. Did this ever work, or is it just not working for me? I know I can go right below ‘Design For You’ and click ‘Edit Design’ there and create a new one to sell. What am I doing wrong?

@TraciD  The ability to “fix” designs was only available to a select group of designers for a short time last year as a sort of test run. They took it off line around the first of the year in order to review the data they collected and decide if they want to implement the feature more widely. I was just expressing my hope that they bring it back. I was in the test group and found it to be immensely helpful.

If you’re getting a big blur when you try to edit a design, that’s likely because the system is running slow or having some other sort of problem at the moment - nothing to do with this issue.

Ok, thank you so much, Cat!

@TraciD  I often get the blur when I edit a design and I just click the page refresh button and it is fixed immediately.