Please Turn Off Star Ratings on Collections

Discussion Forums Collections
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I’m bringing this up because it hasn’t been revisited in a long time, and I am certain that it is affecting buyer habits.  

I understand how it works: if even one product in a Collection has a review, that star rating now shows up for the entire Collection (cross sell collections, if I remember correctly). But my issue is that most of the low reviews I have (and that’s I’ve seen on Zazzle) are about things like printing mistakes, shipping issues, damaged packaging, etc. These things are outside of our control, but I understand they are necessary on the PRODUCT pages.

But now a customer sees a 2-star rating on a Collection and assumes the whole COLLECTION is low quality, when in reality it might just be one item that got printed sideways or whatever.

That is not only misleading, but it also creates a poor buyer experience , because they will think something’s wrong when it isn’t.

So one bad review (for something the seller probably didn’t even do) now casts a shadow over every product in that Collection. That’s not helpful for the buyer, not helpful for Zazzle, and it’s definitely not fair to designers.

Please remove this feature or give us the option to toggle it off. This type of misinformation is undoubtedly impacting buyers’ decisions and that is impacting ALL of us, Zazzle included!

Thanks!

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I agree that it is a very misleading experience for a customer and must surely put people off making a purchase.

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Hey @bkthompson ,

Thank you for your feedback here. I will pass it on to the team.

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Agree! I have a collection with a 1 star rating, solely because one product that was ordered was not shipped to the customer. How is that fair?

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Just noticed, it (my a/b test version) appears your request has been honored :sparkles::tada: 

1 Like