It would be great if we had the possibility to put some kind of “away or out of office” automatic reply into the chat.
With the hurricane we had just now I knew that I would be without power and internet for days so any requests coming in during that time just sat for days in the chat. Additionally when I finally got to them they were about production and shipping so not for me to solve anyways… would have been great to have an auto-reply message to inform customers and redirect them to customer support.
I tried to utilize the custom message in the chat settings with an out-of-office text but customers don’t seem to see or read that message.
